{"id":3937991,"url":"https://alion.io/job/openpayd-relationship-manager","title":"Relationship Manager","company":{"id":2090207,"name":"Openpayd","domain":"openpayd.com","url":"https://alion.io/company/openpayd-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"HubSpot","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Slack","optional":true},{"name":"Trello","optional":true}],"status":"live","first_seen_at":"2026-10-08T07:50:09Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-08T10:25:18Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"How will you add value to the OpenPayd journey?\nOwn and develop an assigned portfolio of clients, building long-term relationships that support satisfaction and retention.\nBuild trusted relationships with key stakeholders and understand their strategic priorities and operating needs.\nAct as the main point of contact for complex queries, escalations and strategic account direction.\nIdentify relevant cross-sell and upsell opportunities that strengthen client outcomes and increase account value.\nLead account-planning conversations with internal teams and client stakeholders, capturing requirements and agreeing clear actions.\nCoordinate Operations and other OpenPayd teams to resolve issues and deliver an effective end-to-end client experience.\nMonitor client communication channels and provide proactive, timely support.\nShare best-practice guidance that helps clients improve their operations and initiatives, and monitor the resulting outcomes.\nMaintain accurate CRM records and Salesforce reporting, and contribute to continuous-improvement projects across the Customer Success team.\nThe ideal candidate will have the following:\n4-6 years' experience in a customer-facing role in customer success, account management or sales within FX, banking, cross-border payments, fintech or a similar environment; exposure to crypto or digital assets is desirable.\nDirect experience of supporting customers from a range of backgrounds and building effective stakeholder relationships.\nA general understanding of FX, bank transfers, fintech and PSD2, together with an interest in payments and financial infrastructure.\nA basic understanding of APIs and confidence discussing client requirements with internal teams.\nProficiency with CRM systems, preferably Salesforce, including reporting and accurate client management.\nConfidence using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot.\nThe ability to drive projects, improve operational efficiency and propose practical solutions.\nExcellent communication skills, including the confidence to manage challenging conversations and influence C-level stakeholders.\nA proactive, self-motivated approach and a willingness to go beyond the baseline to support clients.\nOur perks and benfits:\nPersonal training budget - £3000\nCycle to Work scheme\nDiscounted gym membership - £80 towards any gym\nCorporate discounts via PerkBox\nTravel loan\nCompany Pension plan\nHealth, Dental & Life Insurance\nWednesday office breakfasts, office fruits and a full bar & regular team socials\n25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering","description_format":"text","description_chars":2652,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-08T10:25:18Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.686,"p_room":0.55,"age_days":31,"expected_fill_days":26,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-08T11:42:09Z"},"pay":null,"html_url":"https://alion.io/job/openpayd-relationship-manager","json_url":"https://alion.io/job/openpayd-relationship-manager.json","meta":{"generated_at":"2026-11-08T11:42:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2090207},"rest":"https://alion.io/mcp/rest/get_company?id=2090207"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenpayd-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenpayd-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenpayd-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openpayd-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenpayd-relationship-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3937991}},{"tool":"search_jobs","arguments":{"company":"openpayd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3937991},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}