{"id":3662594,"url":"https://alion.io/job/opensity-solutions-administrator-platform-operations","title":"Administrator, Platform Operations","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0.188,"time_to_fill_p50_days":22,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T14:37:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nWe are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have strong customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus.\nROLES & RESPONSIBILITIES:\nResponsibilities of this role include, but may not be limited to, the following:\nServiceNow Administration: Manage and support the ServiceNow platform, including customizations of applications and modules.\nIncident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.\nUser Support: Provide technical support and documentation to end-users\nReporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.\nDocumentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.\n\nQUALIFICATIONS:\nExperience: 1-2 years of experience working with the ServiceNow platform in a client support role.\n Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).\nTechnical Skills:Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog.\nKnowledge documentation for support team and end users.\nKnowledge of ITIL best practices and framework.\n\nSoft Skills:Strong problem-solving, critical thinking and analytical skills.\nExcellent communication and interpersonal skills.\nAbility to work independently and as part of a team.\nStrong organizational skills and attention to detail.\n\nPreferred Qualifications:\nExperience: Experience in a technical customer support role within an enterprise environment.\nKnowledge: Familiarity with additional ServiceNow modules like Problem Management, Change Management, Asset Management, or Customer Service Management.\nThe Compensation range for this role is 70,000 to 80,000 USD per annum and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. 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