# Administrator, Platform Operations

About Us: Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have strong customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus. ROLES & RESPONSIBILITIES: Responsibilities of this role include, but may not be limited to, t

- **Id**: 3662594
- **Url**: <https://alion.io/job/opensity-solutions-administrator-platform-operations>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-02T00:00:00Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-07T01:25:15Z
- **Board verified**: no
- **Closed at**: 2026-11-07T01:25:15Z
- **Days open**: 5
- **Description format**: text
- **Description chars**: 4219
- **Description truncated**: no
- **Benefits**: Dental insurance, Health insurance, Retirement plans, Vision insurance
- **Relocation offered**: no
- **Industries**: Managed IT Services (MSP), Business Process Outsourcing (BPO)

## Company

- **Id**: 2617390
- **Name**: Opensity Solutions
- **Domain**: opensitysolutions.com
- **Url**: <https://alion.io/company/opensitysolutions>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 97
- **Open postings**: 13
- **Ghost share**: 0
- **Stale share**: 0.077
- **Repost share**: 0.077
- **Time to fill p50 days**: 22
- **Computed at**: 2026-11-08T05:47:12Z

## Salary

- **Min**: 70000
- **Max**: 80000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 80000

## Technologies

- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **ServiceNow** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 5

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T04:06:37Z
- Event: close; At: 2026-11-07T01:25:15Z

## Pay

- **Stated usd annual**: 80000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.