{"id":1663544,"url":"https://alion.io/job/opensity-solutions-client-relations-director","title":"Client Relations Director","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":122000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":225},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T07:01:33Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Descriptio n\nAs the Client Relations Director you will be responsible for managing client relationships, driving operational excellence, fostering business development, and ensuring financial success. The Client Relations Director plays a critical role in delivering exceptional service, enhancing client satisfaction, and driving long-term retention in our fast-paced, high-growth organization. As the primary point of contact for our clients, you will leverage your expertise to develop and execute strategic initiatives while providing thought leadership on industry trends and best practices. Manage a team comprised of up to 100 employees across multiple client sites. The Client Relations Director lives, supports, and champions our core values. This role reports to the Vice President of Client Relations or the Senior Vice President of Client Relations.\nROLES & RESPONSIBILITIES:\nProvide strategic leadership for the development and evolution of hospitality and workplace experience programs that strengthen client partnerships, enhance employee and guest engagement, and differentiate the organization’s service offering. \nServe as a senior advisor to clients and internal leadership, translating business objectives, workplace trends, and evolving expectations into innovative, scalable, and high-performing experience strategies.\nEstablish the Opensity Solutions strategic vision and service philosophy for hospitality and WPX, ensuring alignment with client culture, brand standards, and business objectives.\nAct as a trusted strategic partner to senior client stakeholders, identifying opportunities to enhance the workplace experience, strengthen relationships, and drive long-term value.\nLead the design and evolution of integrated workplace experience strategies across reception, concierge, conference services, hospitality, employee engagement, and other back & front-of-house services.\nDrive innovation in service delivery, technology, workplace programming, and operating models to continuously elevate the employee, executive, and visitor experience.\nEstablish enterprise-level service standards, experience principles, and performance measures that create consistency while allowing programs to reflect the unique needs of each client.\nLeverage client feedback, operational data, workplace trends, and market insights to identify opportunities, address service gaps, and develop forward-looking solutions.\nProvide executive oversight and mentorship to operational leaders, building a culture of accountability, service excellence, innovation, and continuous improvement.\nCollaborate cross-functionally with a national and/or local operations, client relations, facilities, technology, real estate, and other stakeholders to ensure the workplace experience is integrated and aligned with broader business priorities.\nIdentify opportunities to expand services, introduce new solutions, and support account growth through enhanced workplace and hospitality offerings.\nChampion a client-first, hospitality-driven culture where service is viewed as a strategic differentiator and every touchpoint contributes to the overall workplace experience.\nDefine and communicate the value of workplace experience through meaningful KPIs, SLA’s, client outcomes, service performance, and continuous improvement initiatives.\nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong client relationship management and executive presence \nProven leadership experience managing large, distributed operational teams \nDeep understanding of service delivery operations and performance management \nStrong financial acumen, including account profitability and cost management \nExcellent communication, negotiation, and stakeholder management skills \nAbility to lead complex client environments with multiple service lines \nStrong problem-solving and conflict resolution skills \nStrategic thinking with ability to translate client needs into operational execution \nAbility to influence cross-functional teams without direct authority \nHigh emotional intelligence and customer-first mindset \nStrong organizational and decision-making skills in fast-paced environments \nAbility to drive accountability and performance across large teams \nQUALIFICATIONS:\nEducation: Bachelor’s degree in Business Administration, Management, Communications, or related field required;\nExperience: 8-12+ years of experience in client services, account management, operations, or service delivery leadership roles; experience managing large teams and complex client environments strongly preferred\nTechnical Skills: Proficiency in CRM and reporting systems (e.g., Workday or similar); strong Microsoft Excel and PowerPoint skills for reporting and executive presentations; familiarity with workforce management or service delivery platforms is a plus\nThe Compensation range for this role is 125,000 to 150,00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\n#LI-NL 1\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":7064,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T04:57:19Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.823,"p_room":0.55,"age_days":20,"expected_fill_days":20,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/opensity-solutions-client-relations-director","json_url":"https://alion.io/job/opensity-solutions-client-relations-director.json","meta":{"generated_at":"2026-10-21T08:48:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-client-relations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-client-relations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-client-relations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-client-relations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-client-relations-director"}]}