{"id":4050579,"url":"https://alion.io/job/opensity-solutions-client-relations-manager-2","title":"Client Relations Manager","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0.067,"time_to_fill_p50_days":22,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Princeton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:29:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nThe Client Relations Manager at Opensity Solutions plays a pivotal role in client relationship management, operational leadership, service delivery oversight, and financial performance within assigned accounts. This position is responsible for ensuring exceptional client satisfaction, retention, and day-to-day operational excellence across one or more client sites. Managing a team of up to 25 employees, the Client Relations Manager serves as a key client-facing leader who delivers effective solutions, drives accountability, and ensures alignment between client expectations and service delivery.\nThis role is ideal for an analytical, tech-savvy leader who uses data to run the account, turning service metrics into insight for client leadership and continually raising the service standard.\nRoles & Responsibilities\nManage day-to-day client relationships and serve as the primary operational point of contact for assigned accounts \nOversee service delivery performance across one or more client sites to ensure quality, consistency, and SLA compliance \nLead and manage a team of up to 25 employees, including supervisors and frontline staff \nDrive operational efficiency and ensure alignment with client expectations and contractual requirements \nMonitor key performance indicators (KPIs), service levels, and operational metrics for assigned accounts \nBuild and maintain dashboards and reporting (Excel, Power BI or similar) that translate service, occupancy and ticket data into actionable insights\nUse workplace technology (ticketing, room booking, visitor management and package tracking) to improve service delivery and the employee experience\nEstablish processes, SOPs and service standards for new sites and newly renovated workplaces\nPartner with internal teams (Delivery, HR, Finance, Sales, and Operations) to resolve client and service issues \nSupport account growth initiatives through identification of expansion opportunities and service enhancements \nConduct regular client meetings and business reviews to report performance and address concerns \nEnsure financial accountability within assigned accounts, including labor, budget adherence, and profitability \nAddress and resolve escalated client issues in a timely and effective manner \nSupport onboarding of new clients and transitions in collaboration with cross-functional teams \nMaintain accurate documentation of client activities, performance data, and operational updates \nProvide coaching, development, and performance management for assigned team members \nContribute to continuous improvement initiatives across service delivery processes \nUphold Opensity Solutions’ core values in all client and team interactions \nKnowledge, Skills & Attributes\nHighly analytical, with advanced Excel skills and experience with data visualization tools (Power BI, Tableau or similar)\nTech-savvy and quick to adopt new systems and workplace platforms\nHospitality mindset with a proactive executive presence\nStrong client relationship management and service delivery leadership skills \nProven ability to manage and develop mid-sized operational teams \nStrong understanding of operational workflows, workforce management, and service execution \nAbility to monitor and manage KPIs, SLAs, and performance metrics \nStrong communication and interpersonal skills with client-facing experience \nFinancial awareness including budgeting, labor management, and account profitability \nProblem-solving and conflict resolution skills in high-pressure environments \nAbility to coordinate across multiple internal departments and stakeholders \nStrong organizational skills and attention to operational detail \nAbility to drive accountability and performance within teams \nCustomer-focused mindset with commitment to service excellence \nAbility to manage multiple priorities in a fast-paced environment \nQUALIFICATIONS:\nEducation: \nBachelor's degree in Business Administration, Management, Operations, Hospitality or a related field preferred, or equivalent experience.\nExperience: \n5-8+ years of experience in client services, workplace or hospitality operations, account management or service delivery; experience managing teams in a client-facing environment strongly preferred. Pharmaceutical, life sciences or corporate campus experience a plus.\nCompensation\nThe Compensation is $125,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":6504,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T01:29:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T03:17:26Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-client-relations-manager-2","json_url":"https://alion.io/job/opensity-solutions-client-relations-manager-2.json","meta":{"generated_at":"2026-11-11T03:17:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-client-relations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-client-relations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-client-relations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-client-relations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-client-relations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4050579}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4050579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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