{"id":3261469,"url":"https://alion.io/job/opensity-solutions-community-ambassadorguest-services-3","title":"Community Ambassador/Guest Services","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0.091,"time_to_fill_p50_days":20,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T21:28:06Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Descriptio n\nThe Community Ambassador/Reception & Meeting Coordinator is responsible for creating a welcoming, inclusive environment while ensuring seamless front desk operations and coordination of meetings and events. This role reports to the Lead Office Services Associate or Client Relations Manager and serves as a key point of contact for visitors, residents, and internal teams. The position plays a vital role in enhancing community engagement and operational efficiency and is classified as non-exempt.\nROLES & RESPONSIBILITIES:\nDeliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression. \nEngage with individuals to understand needs and provide accurate information about community services, amenities, and events. \nManage front desk operations, maintaining an organized and professional reception area. \nHandle incoming calls, route inquiries appropriately, and ensure clear internal communication. \nCoordinate and schedule meetings, ensuring availability of participants and necessary resources. \nOversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements. \nPrepare and distribute meeting materials such as agendas, presentations, and supporting documents. \nProvide technical support for virtual and in-person meetings, troubleshooting issues as needed. \nPlan and support community events, managing logistics, invitations, and on-site execution. \nFacilitate communication across departments and distribute community updates through various channels. \nBuild strong relationships with community members to encourage engagement and gather feedback for continuous improvement. \nParticipate in ongoing training programs to enhance role effectiveness and service delivery. \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong customer service orientation with a client-first mindset. \nExcellent verbal and written communication skills. \nProficiency in Microsoft Office and familiarity with virtual meeting platforms. \nStrong organizational and multitasking abilities in a fast-paced environment. \nAttention to detail with a high level of accuracy. \nProblem-solving skills with the ability to make sound decisions within scope. \nAbility to handle confidential information with discretion. \nPositive attitude with strong interpersonal and relationship-building skills. \nAdaptability, flexibility, and the ability to prioritize changing demands. \nBasic technical troubleshooting skills for meeting and conferencing tools. \nAbility to lift or move 40 lbs. or greater\nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.\nAbility to walk, bend, kneel, stand or sit for an extended period of time\nQUALIFICATIONS:\nEducation: \nHigh school diploma or equivalent required; associate or bachelor’s degree preferred.\nExperience: \nMinimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.\nTechnical Skills:\nProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) \nExperience with video conferencing tools (e.g., Teams, Zoom) \nBasic knowledge of office equipment and administrative systems \nCompensation\nThe compensation range for this role is $25.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.\nBenefits\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5398,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-26T05:48:34Z"}],"visa":[],"liveness":{"score":96,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.96,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:7","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-community-ambassadorguest-services-3","json_url":"https://alion.io/job/opensity-solutions-community-ambassadorguest-services-3.json","meta":{"generated_at":"2026-10-29T22:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-community-ambassadorguest-services-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-community-ambassadorguest-services-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-community-ambassadorguest-services-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-community-ambassadorguest-services-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-community-ambassadorguest-services-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3261469}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3261469},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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