Concierge

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking a Concierge to serve as a welcoming first point of contact for clients, guests, vendors, and employees. This role combines front desk reception, hospitality, conference room support, workplace coordination, and administrative responsibilities in a professional corporate environment.

Responsibilities

• Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees.

• Welcome and greet visitors, employees, and vendors in a warm and professional manner.

• Register guests, issue visitor identification badges, maintain visitor logs, and follow all building security procedures.

• Direct guests to waiting areas, conference rooms, and appropriate staff members.

• Maintain a clean, organized, and professional Front of House/Reception area.

• Answer incoming calls promptly and professionally, screen calls, take messages, and route calls to the appropriate parties.

• Provide exceptional customer service by responding to inquiries, identifying needs, and resolving concerns in a timely manner.

• Provide in-house beverage and hospitality services to clients and guests, including preparing coffee upon request.

• Monitor client and conference rooms, including setup, refreshments, resets, and post-meeting cleanup.

• Assist with conference room scheduling and maintain accurate scheduling records and manual Excel trackers.

• Set up conference rooms according to meeting requirements and client specifications.

• Assist with printing and basic IT-related requests.

• Submit Building Engines work orders for office-related issues and weekly visitor passes.

• Assist employees with locating and reserving desks through Condeco or on-site during peak occupancy periods.

• Order snacks, beverages, stationery, and other office supplies through approved vendors such as Amazon.

• Coordinate internal and external lunch orders for meetings and events.

• Prepare shipping labels and process FedEx packages as requested.

• Assist with ordering business cards and other workplace materials.

• Complete and route forms accurately and in a timely manner.

• Assist with various office filing, administrative, invoicing, and reporting projects.

• Create, update, and maintain procedures and protocols as needed.

• Support process improvement initiatives by identifying opportunities to improve workplace operations.

• Open and close the work area according to scheduled hours, ensuring the space is fully prepared for daily operations.

• Maintain a high level of communication with all levels of staff, clients, and customers.

• Maintain a professional appearance and demeanor at all times.

• Perform other administrative and workplace support duties as assigned.

Position Requirements/Experience/Education

• 2+ years of experience in reception, hospitality, office services, workplace experience, customer service, or a related field preferred.

• Previous experience in a corporate or professional office environment strongly preferred.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Professional, polished, and welcoming demeanor.

• Strong organizational skills with excellent attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Comfortable interacting with individuals at all levels of an organization.

• Proficient with Microsoft Office, particularly Outlook and Excel.

The Compensation range for this role is up to $25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.