{"id":3996220,"url":"https://alion.io/job/opensity-solutions-concierge-2","title":"Concierge","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0.077,"time_to_fill_p50_days":22,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":26,"currency":"CAD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T01:18:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description:\nAs a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of contact for guests, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay. From arranging reservations to coordinating special requests, your role is crucial in ensuring that guests have a delightful and stress-free experience during their time at our establishment. Your proactive approach, attention to detail, and extensive knowledge of local attractions will contribute to making their stay truly exceptional. This role reports to the Lead Concierge and the Supervisor WPS. \nRoles and Responsibilities:\nDeliver outstanding customer service and create a welcoming experience for employees, clients, and visitors.\nServe as the primary point of contact for workplace inquiries and requests.\nManage and monitor the shared Workplace Services inbox, ensuring inquiries, service requests, and meeting support requests are addressed promptly and professionally.\nTriage requests and coordinate with internal teams and vendors as needed to ensure timely resolution.\nGreet and assist guests and visitors, providing directions, information, and support to create a positive workplace experience.\nCoordinate visitor arrivals and communicate with hosts to ensure a seamless guest experience.\nManage meeting room bookings and schedules through Outlook, excel and other reservation systems.\nCoordinate meeting requirements, including room setup, catering, beverage service, technology requests, and special accommodations.\nMonitor meeting room availability and assist with scheduling conflicts and booking changes.\nPrepare, set up, and maintain beverage service for meetings, events, and client-facing activities.\nReceive and coordinate catering deliveries, ensuring meeting rooms are fully prepared and presentation-ready.\nMaintain pantry, hospitality, and beverage areas, ensuring appropriate inventory levels and cleanliness standards are upheld.\nDemonstrate strong proficiency in Microsoft Outlook, Excel, and other workplace management tools.\nBuild positive relationships with employees, clients, guests, and vendors while maintaining a high level of professionalism and customer service.\nSupport office events and hospitality initiatives to help deliver an exceptional workplace experience.\nKnowledge, Skills, and Attributes:\nAbility to multitask and adapt in a fast-paced, changing environment. \nStrong customer service mindset with a focus on supporting internal and external stakeholders. \nGood communication skills, both verbal and written. \nFamiliarity with Microsoft Office tools and basic workplace technology systems. \nStrong organizational skills with the ability to prioritize tasks effectively. \nProfessional demeanor with a positive and service-oriented attitude. \nCommitment to confidentiality and professionalism in client-facing environments. \nAbility to lift or move 40 lbs. or greater \nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs \nAbility to walk, bend, kneel, stand or sit for an extended period of time \nQualifications:\nEducation: High school diploma or equivalent required. \nExperience: 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred. \n Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred. \nThe Compensation range for this role is up to 26.00 CAD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5640,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-10T01:18:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-10T02:23:40Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-concierge-2","json_url":"https://alion.io/job/opensity-solutions-concierge-2.json","meta":{"generated_at":"2026-11-10T02:23:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-concierge-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-concierge-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-concierge-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-concierge-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-concierge-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3996220}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3996220},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}