{"id":2131800,"url":"https://alion.io/job/opensity-solutions-concierge","title":"Concierge","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T01:12:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nWe are seeking a Concierge to serve as a welcoming first point of contact for clients, guests, vendors, and employees. This role combines front desk reception, hospitality, conference room support, workplace coordination, and administrative responsibilities in a professional corporate environment.\nResponsibilities\nServe as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees.\n\nWelcome and greet visitors, employees, and vendors in a warm and professional manner.\n\nRegister guests, issue visitor identification badges, maintain visitor logs, and follow all building security procedures.\n\nDirect guests to waiting areas, conference rooms, and appropriate staff members.\n\nMaintain a clean, organized, and professional Front of House/Reception area.\n\nAnswer incoming calls promptly and professionally, screen calls, take messages, and route calls to the appropriate parties.\n\nProvide exceptional customer service by responding to inquiries, identifying needs, and resolving concerns in a timely manner.\n\nProvide in-house beverage and hospitality services to clients and guests, including preparing coffee upon request.\n\nMonitor client and conference rooms, including setup, refreshments, resets, and post-meeting cleanup.\n\nAssist with conference room scheduling and maintain accurate scheduling records and manual Excel trackers.\n\nSet up conference rooms according to meeting requirements and client specifications.\n\nAssist with printing and basic IT-related requests.\n\nSubmit Building Engines work orders for office-related issues and weekly visitor passes.\n\nAssist employees with locating and reserving desks through Condeco or on-site during peak occupancy periods.\n\nOrder snacks, beverages, stationery, and other office supplies through approved vendors such as Amazon.\n\nCoordinate internal and external lunch orders for meetings and events.\n\nPrepare shipping labels and process FedEx packages as requested.\n\nAssist with ordering business cards and other workplace materials.\n\nComplete and route forms accurately and in a timely manner.\n\nAssist with various office filing, administrative, invoicing, and reporting projects.\n\nCreate, update, and maintain procedures and protocols as needed.\n\nSupport process improvement initiatives by identifying opportunities to improve workplace operations.\n\nOpen and close the work area according to scheduled hours, ensuring the space is fully prepared for daily operations.\n\nMaintain a high level of communication with all levels of staff, clients, and customers.\n\nMaintain a professional appearance and demeanor at all times.\n\nPerform other administrative and workplace support duties as assigned.\n\nPosition Requirements/Experience/Education\n2+ years of experience in reception, hospitality, office services, workplace experience, customer service, or a related field preferred.\n\nPrevious experience in a corporate or professional office environment strongly preferred.\n\nExcellent verbal and written communication skills.\n\nStrong customer service and interpersonal skills.\n\nProfessional, polished, and welcoming demeanor.\n\nStrong organizational skills with excellent attention to detail.\n\nAbility to multitask and prioritize in a fast-paced environment.\n\nComfortable interacting with individuals at all levels of an organization.\n\nProficient with Microsoft Office, particularly Outlook and Excel.\n\nThe Compensation range for this role is up to $25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\n#LI-MT1\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5649,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-09T01:14:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-concierge","json_url":"https://alion.io/job/opensity-solutions-concierge.json","meta":{"generated_at":"2026-10-12T02:23:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-concierge"}]}