{"id":3978329,"url":"https://alion.io/job/opensity-solutions-document-processing-manager-2","title":"Document Processing Manager","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0.077,"time_to_fill_p50_days":22,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:52:28Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:52:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Summary:\nOversees the direct activities and workflow coordination, special projects, and workload distribution of the various client services that could include document processing, proofreading, administrative services, prebilling/billing assistance, or research. This position will serve as the liaison for all external stakeholders utilizing the services. This position will also serve as the liaison for all internal stakeholders.\nEssential Job Responsibilities\nOversee and direct the day-to-day business operations of multiple service lines on the account\nManage all performance management related duties with assistance from HR and team supervisor(s), as needed, to ensure employees are meeting performance standards and adhering to company policies\nEnsure all team members achieve the goals and objectives of the account identifying issues and problems and recommending solutions to management\nMaintain daily contact with customers in person, via telephone and through email to discuss needs, requirements, and deadlines, answer and resolve problems and negotiate time requirements as appropriate.\nImplement and maintain quality control mechanisms\nReport utilization and productivity metrics to the client and provide expert knowledge, technical support, and training to the team to ensure operational efficiency\nWork closely with the training team to evaluate skill sets, staff training, and development programs and customer service standards\nManage recruiting, interviewing, and selection of candidates for open positions\nTest and troubleshoot new applications and upgrade releases, as necessary\nDevelop and generate statistical reports\nReview customer satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings\nResolve grievances and issues raised by lawyers, paralegals and other job requestors\nConduct team meetings as appropriate\nDocument and promote best practices, tip sheets, and QRGs\nPractice and foster an atmosphere of teamwork and cooperation\n\nQualifications & Characteristics\nBachelor’s degree or equivalent experience\n3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment\nAdvanced knowledge of legal policies and procedures\nExcellent written and verbal communication skills\nStrong interpersonal skills\nAbility to organize, prioritize, and coordinate multiple assignments\nMaintain confidential information\nMake objective, independent judgments\nAbility to excel under pressure and provide quality work product\nClearly and effectively communicate with varying levels of people within the organization\nWork productively and cooperatively with other employees\nEmployees are required to be fully vaccinated\nThe compensation range for this role is 80k-110k annually. The position has a shift of Mon-Fri 8a-5p AZT.\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. 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