{"id":1749040,"url":"https://alion.io/job/opensity-solutions-floor-host","title":"Floor Host","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T01:14:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Descriptio n\nThe Floor Host at Opensity Solutions is a client-facing hospitality and workplace experience professional responsible for creating a welcoming, high-quality environment for guests, employees, and visitors. This role serves as the front-line representative of the workplace experience, ensuring exceptional service delivery, smooth floor operations, and a positive guest experience. The Floor Host supports daily operations, assists with guest engagement, and helps maintain service standards across assigned areas. This position is classified as non-exempt and reports to the Lead Floor Host or Client Relations Manager.\nROLES & RESPONSIBILITIES:\nWelcome and greet guests, employees, and visitors in a professional and friendly manner. \nEngage with guests to understand needs and provide personalized assistance and recommendations. \nServe as a knowledgeable resource regarding workplace services, amenities, menus, events, and building offerings. \nRespond promptly to guest inquiries, concerns, and service requests with professionalism and empathy. \nEnsure a high level of guest satisfaction by anticipating needs and delivering proactive service. \nManage floor operations, including seating coordination, reservations, and walk-in flow where applicable. \nCollaborate with service teams (kitchen, facilities, workplace services) to ensure timely service delivery. \nMaintain cleanliness, organization, and visual presentation of guest and common areas. \nMonitor workplace areas to ensure safety, cleanliness, and operational standards are consistently met. \nAssist in coordinating special events, meetings, and guest experiences. \nSupport conflict resolution by addressing guest concerns calmly and escalating when necessary. \nConduct routine checks to ensure compliance with health, safety, and hygiene standards. \nCollect and document guest feedback to support service improvement initiatives. \nSupport reporting of guest interactions, service trends, and operational observations. \nParticipate in training programs to continuously improve service delivery and workplace experience quality. \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong customer service and hospitality mindset with a focus on guest experience excellence. \nExcellent interpersonal and communication skills. \nAbility to remain calm, professional, and solution-oriented in fast-paced environments. \nStrong attention to detail and commitment to service quality. \nAbility to multitask and manage multiple guest needs simultaneously. \nStrong problem-solving and conflict resolution skills. \nTeam-oriented with the ability to collaborate across multiple service functions. \nProfessional demeanor with a positive, approachable attitude. \nBasic understanding of workplace operations and guest service environments. \nAbility to adapt to changing priorities and operational demands. \nAbility to lift or move 40 lbs. or greater\nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.\nAbility to walk, bend, kneel, stand or sit for an extended period of time\nQUALIFICATIONS:\nEducation: High school diploma or equivalent required;\nExperience: 2-3 years of experience in hospitality, customer service, workplace services, reception, or related guest-facing roles preferred.\nTechnical Skills: Basic proficiency in Microsoft Office Suite and familiarity with scheduling, reservation, or workplace service systems is preferred.\nThe Compensation range for this role is 22.00 to 24.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5638,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T07:46:15Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.916,"p_room":0.9,"age_days":6,"expected_fill_days":15,"reasons":["conf:3","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-floor-host","json_url":"https://alion.io/job/opensity-solutions-floor-host.json","meta":{"generated_at":"2026-10-09T04:22:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3981,"day_limit":5000,"remaining_today":1019,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-floor-host"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-floor-host"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-floor-host"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-floor-host\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-floor-host"}]}