Hospitality Associate

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descriptio n

The Hospitality Associate will work with client’s Executive Concierges, Space Management Team, and employees to ensure that catering is delivered, and meeting needs are met for high level partner and client meetings.

Schedule: Monday to Friday - 7:30a.m to 4:30p.m.

Job Functions

• Manage and confirm several large meeting rooms.
• Meet with the clients to confirm logistics and conduct walkthroughs of the space.
• Capture data and report customer interactions.
• Capturing information on IT, Facilities, Meeting Support, and Catering regarding the event.
• Issue SEF’s (special event forms) to the staff detailing meeting and event logistics.
• Participate in weekly events meetings and provide information to staff about the events coming up.
• Reports Runs daily set up worksheet reports Create weekly event sheets Create weekly/monthly rooms usage reports.
• Check with clients daily before their meeting/event starts to make sure they have everything they need.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Coordinate catering and meeting requirements on the ground with Executive Assistants and Centralized Space Management Team.

Position Requirements/Experience/ Education:

• High School Diploma
• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred

• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)

• Able to stand for extended periods of time

• Works well in a fast-paced environment

• Good listening and professional demeanor

• Must be able to navigate clients of every professional level.

• Maintain an elevated level of professional appearance and demeanor
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Competencies:

• Client first mentality

• Demonstrates accuracy and attention to detail

• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing

• Solid decision-making skills within the scope of the position

• Ability to meet deadlines and work under pressure

• Excellent verbal and written communication skills are necessary.

• Actively listen and identify both spoken and unspoken needs

• Ability to use technology

• Prioritizing, flexibility, adaptability

The Compensation range for this role is 22.00 to 24.60 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.