{"id":4203244,"url":"https://alion.io/job/opensity-solutions-lead-office-services-associate-3","title":"Lead Office Services Associate","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":17,"ghost_share":0.059,"stale_share":0.176,"repost_share":0.118,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:54:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:54:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nThe Lead Office Services Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support, hospitality, mail handling, catering support. Reporting to the Client Relations Manager, this position bears significant responsibility for maintaining a professional and efficient office environment.\nROLES & RESPONSIBILITIES:\nServe as a warm, welcoming, and professional presence, creating an exceptional first impression for clients, guests, executives, and employees from the moment they arrive.\nDeliver a high-touch hospitality experience within a professional financial services environment, balancing genuine warmth and attentiveness with discretion, polish, and professionalism.\nAnticipate client and guest needs and provide proactive assistance and thoughtful solutions that create a seamless and personalized experience.\nTactically manage and reserve meeting and event spaces for clients and guests, selecting the most appropriate spaces based on meeting purpose, attendance, timing, technology, catering, accessibility, and other hospitality requirements.\nCoordinate and optimize meeting and event space utilization, proactively addressing scheduling conflicts, changing requirements, and special requests to support both the client experience and broader business needs.\nEnsure meeting and event spaces are fully prepared, welcoming, and presentation-ready prior to client and guest arrival, including room configuration, technology, refreshments, supplies, and other requested amenities.\nMaintain awareness of daily meeting and event activity, anticipating high-volume periods, VIP engagements, and potential service needs to support smooth execution.\nPartner closely with Conference Services, Facilities, Security, Technology, Food & Beverage, and other internal teams to coordinate all aspects of the client and guest experience.\nConduct regular walkthroughs of reception areas, meeting rooms, event spaces, and other client-facing areas to ensure established standards for cleanliness, appearance, functionality, and hospitality are consistently maintained.\nRespond promptly and professionally to client and guest inquiries, concerns, and special requests, taking ownership through resolution and appropriate follow-up.\nDevelop positive relationships with frequent clients, guests, and internal stakeholders by recognizing preferences and delivering personalized, attentive service.\nExercise sound judgment, discretion, and confidentiality when interacting with clients, executives, and sensitive business information.\nSupport client meetings, executive engagements, events, and other high-profile activities, adapting to changing needs while maintaining a calm, polished, and welcoming presence.\nIdentify opportunities to elevate the client and guest experience through thoughtful service touches and proactive attention to individual preferences.\nServe as a brand ambassador, ensuring every interaction and client-facing space reflects the professionalism, hospitality, and service standards of the organization.\nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong customer service orientation with a client-first mentality and commitment to delivering exceptional guest experiences. \nExcellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members. \nAbility to multitask and prioritize responsibilities in a fast-paced, high-energy environment with changing priorities. \nStrong attention to detail and accuracy in operational processes and guest interactions. \nEffective problem-solving and decision-making skills within the scope of the role. \nAbility to maintain professionalism, confidentiality, and security of sensitive client information. \nPositive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships. \nProficiency with Microsoft Office applications and general technology platforms. \nAbility to analyze guest feedback and performance metrics to improve service delivery and operational outcomes. \nFlexibility and adaptability to changing business needs and operational demands. \nQUALIFICATIONS:\nEducation: High school diploma or equivalent required;\nExperience: Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required.\nExperience in a fast-paced client-facing environment preferred.\nTechnical Skills:\nProficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.\nExperience with meeting and event space reservation systems, workplace management platforms, visitor management systems, or hospitality applications preferred.\nAbility to effectively manage meeting and event space inventory, evaluate competing space requirements, and make timely reservation decisions based on client needs, business priorities, capacity, technology, and service requirements.\nAbility to quickly learn new workplace technology, reservation platforms, and client service applications.\n\nPhysical Requirement\nAbility to move 40 lbs. or greater\nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.\nAbility to walk, bend, kneel, stand or sit for an extended period of time\nThe Compensation range for this role is 31.00 to 34.00USD per hou r. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\n Medical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":7512,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T22:54:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T00:31:29Z"},"pay":null,"html_url":"https://alion.io/job/opensity-solutions-lead-office-services-associate-3","json_url":"https://alion.io/job/opensity-solutions-lead-office-services-associate-3.json","meta":{"generated_at":"2026-11-13T00:31:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-lead-office-services-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-lead-office-services-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-lead-office-services-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-lead-office-services-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-lead-office-services-associate-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4203244}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4203244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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