{"id":1491650,"url":"https://alion.io/job/opensity-solutions-lead-office-services-associate","title":"Lead Office Services Associate","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-10T22:52:49Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nTue - Fri 8:00 AM - 5:30 PM & Saturday 8:30 AM - 3:00 PM\nJob Description\nThe Lead Office Services Associate is responsible for overseeing daily office services operations, hospitality support, and workplace experience initiatives for Opensity Solutions client locations. This role leads office service associates, ensures operational efficiency, maintains a professional and organized office environment, and delivers exceptional customer service to employees, guests, and clients. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.\nROLES & RESPONSIBILITIES:\nLead, train, supervise, and support office service associates to ensure smooth and efficient daily office operations. \nAssign responsibilities and manage team workloads to ensure tasks are completed accurately and on schedule. \nConduct performance evaluations, provide coaching and feedback, and recognize employee achievements to support professional development. \nFoster a collaborative, positive, and service-oriented team culture that promotes accountability and continuous improvement. \nSupervise hospitality operations, including front desk support, guest services, concierge functions, and workplace experience initiatives. \nConduct regular team meetings and training sessions to communicate operational updates, performance expectations, and service standards. \nMaintain a clean, organized, professional, and welcoming office environment for employees, clients, and visitors. \nMonitor and manage office supplies, pantry inventory, stationery, and workplace resources to support uninterrupted operations. \nCoordinate with janitorial staff, maintenance teams, and external vendors to ensure facility cleanliness, maintenance, and service quality standards are maintained. \nImplement and maintain effective organizational systems, including document management, filing systems, and office storage procedures. \nProvide exceptional customer service by responding promptly and professionally to employee and client inquiries, requests, and concerns. \nServe as the primary point of contact for office-related operational issues, resolving concerns efficiently and professionally. \nIdentify opportunities to improve office services, workplace experience, and operational processes through feedback and continuous improvement initiatives. \nManage relationships with external vendors and service providers, including contract coordination, service delivery oversight, and performance evaluations. \nAssist in planning and coordinating office meetings, events, conferences, and workplace activities, including room setup, catering, and audiovisual support. \nPrepare meeting rooms and event materials to ensure successful execution of internal and client-facing events. \nOversee guest check-in and hospitality support processes to ensure a seamless and welcoming visitor experience. \nCoordinate with facilities, housekeeping, maintenance, and support teams to ensure operational excellence and workplace readiness. \nBuild positive relationships with employees, guests, and clients while delivering a high level of personalized service and support. \nAddress guest inquiries, concerns, and special requests promptly and professionally to ensure satisfaction and positive experiences. \nMonitor workplace and guest feedback to identify improvement opportunities and implement corrective actions as needed. \nParticipate in ongoing training and development programs, including utilization of company learning platforms and operational training resources. \nChampion the core values and service standards of Opensity Solutions while maintaining professionalism and confidentiality at all times. \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong leadership and team supervision skills with the ability to motivate and develop employees. \nExcellent customer service and interpersonal communication skills with a client-first mindset. \nStrong organizational and multitasking abilities in fast-paced and changing work environments. \nAbility to prioritize tasks, manage deadlines, and adapt effectively to shifting operational needs. \nDemonstrated problem-solving and decision-making capabilities within the scope of the role. \nStrong attention to detail and commitment to operational excellence and workplace presentation. \nAbility to maintain confidentiality and professionalism when handling sensitive client or company information. \nExperience coordinating office operations, hospitality services, workplace events, and vendor relationships. \nProficiency in Microsoft Office applications and office technology systems. \nAbility to work collaboratively across departments and build positive working relationships with clients, vendors, and employees. \nPositive, professional, and service-oriented demeanor with strong verbal and written communication skills. \nAbility to lift or move 40 lbs. or greater\nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.\nAbility to walk, bend, kneel, stand or sit for an extended period of time\nQUALIFICATIONS:\nEducation: High school diploma or equivalent required; associate or bachelor’s degree preferred.\nExperience: Minimum of 2-3 years of experience in office services, hospitality, workplace operations, facilities coordination, or customer service leadership roles. Previous experience supervising teams preferred.\nTechnical Skills: Proficiency in Microsoft Office Suite, workplace technology systems, and operational support tools. Ability to manage office resources, reporting, scheduling, and communication platforms effectively.\nTue - Fri 8:00 AM - 5:30 PM & Saturday 8:30 AM - 3:00 PM\nThe Compensation range for this role is 22.00 to 24.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\n#INDHP #LI-SS1\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":7894,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T00:51:08Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.908,"p_room":0.75,"age_days":11,"expected_fill_days":15,"reasons":["conf:4","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-lead-office-services-associate","json_url":"https://alion.io/job/opensity-solutions-lead-office-services-associate.json","meta":{"generated_at":"2026-10-11T03:45:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1766,"day_limit":5000,"remaining_today":3234,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-lead-office-services-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-lead-office-services-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-lead-office-services-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-lead-office-services-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-lead-office-services-associate"}]}