{"id":1749042,"url":"https://alion.io/job/opensity-solutions-lead-receptionist","title":"Lead Receptionist","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T21:06:50Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Descriptio n\nThe Lead Receptionist/Concierge is responsible for overseeing front desk operations and delivering a high standard of customer service to clients, guests, and employees. This role supervises a team of up to five reception staff, ensuring efficient front desk coverage, strong client relations, and consistent communication across the organization. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.\nROLES & RESPONSIBILITIES:\nSupervise, train, and mentor reception staff to ensure consistent service quality and team performance \nDevelop and manage reception schedules to ensure appropriate front desk coverage \nOversee daily front desk operations, including greeting visitors and managing incoming calls \nEnsure all guests and clients receive a professional, welcoming, and efficient experience \nServe as the primary point of contact for client and visitor inquiries and service requests \nCoordinate internal and external communication, ensuring accurate and timely message delivery \nManage appointment scheduling, visitor logs, and front desk traffic flow \nProvide administrative support including mail distribution, filing, and office supply management \nSupport coordination of meetings, conferences, and events, including room and resource setup \nMonitor building access and enforce security and visitor management protocols \nRespond to and escalate security or emergency situations as needed \nConduct performance evaluations and provide ongoing coaching and feedback to team members \nSupport continuous improvement of front desk processes and service delivery standards \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong leadership and team management abilities \nExcellent customer service and client-facing communication skills \nProfessional front desk and receptionist experience \nStrong organizational and multitasking skills in a fast-paced environment \nHigh attention to detail and accuracy in administrative tasks \nStrong verbal and written communication skills \nProficiency in Microsoft Office Suite (Word, Excel, Outlook) \nAbility to manage competing priorities and maintain composure under pressure \nStrong interpersonal skills with a collaborative, team-oriented mindset \nAbility to handle confidential information with discretion \nBasic understanding of security protocols and visitor management procedures \nAdaptability and flexibility in dynamic workplace environments \nQUALIFICATIONS:\nEducation: \nHigh School Diploma required; college degree highly preferred\nExperience: \n3-6+ years of experience in receptionist, front desk, concierge, or administrative support roles, including prior experience in a lead or supervisory capacity preferred.\nTechnical Skills:\nMicrosoft Office Suite (Word, Excel, Outlook) \nVisitor management systems (preferred) \nScheduling and calendar management tools \nBasic office communication and tracking systems \nThe Compensation range for this role is $34.00 to $36.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5130,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T07:46:15Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":0.9,"age_days":7,"expected_fill_days":15,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/opensity-solutions-lead-receptionist","json_url":"https://alion.io/job/opensity-solutions-lead-receptionist.json","meta":{"generated_at":"2026-10-10T00:59:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1590,"day_limit":5000,"remaining_today":3410,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-lead-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-lead-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-lead-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-lead-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-lead-receptionist"}]}