{"id":3103399,"url":"https://alion.io/job/opensity-solutions-manager-telecommunications","title":"Manager, Telecommunications","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0.091,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":175000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T00:13:24Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nPosition Summary:\nThe Manager, Telecommunications & Unified Communications is responsible for the strategy, architecture, implementation, and ongoing operations of global voice, video, and telecommunications infrastructure. This role oversees Microsoft Teams Phone solutions, enterprise telephony systems, vendor relationships, and telecommunications budgets while ensuring reliable, secure, and cost-effective communications services aligned with business objectives.\nKey Responsibilities:\nLead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure.\nDevelop and execute telecommunications architecture strategies and technology roadmaps aligned with business needs and enterprise IT standards.\nOversee Microsoft Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and Session Border Controllers (SBCs).\nManage enterprise voice configurations, including dial plans, call routing, auto attendants, call queues, and emergency calling (E911).\nLead migrations from legacy PBX and Cisco Unified Communications Manager (CUCM) systems to Microsoft Teams Phone.\nProvide technical leadership and guidance to engineering teams, project teams, and business stakeholders.\nMonitor service performance, call quality, network capacity, and security to ensure operational reliability and continuous improvement.\nManage strategic relationships with telecommunications carriers, hardware vendors, and service providers to optimize service delivery and costs.\nOversee telecommunications infrastructure upgrades, system integrations, troubleshooting, and incident resolution.\nDevelop and manage annual CapEx and OpEx budgets, conduct monthly financial reviews, and identify cost-saving opportunities.\nDrive automation, standardization, and process improvements across telecommunications operations.\nEnsure voice and video infrastructure supports business continuity, scalability, and future organizational initiatives.\nRequired Qualifications\nBachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent experience.\n5-8+ years of experience in enterprise telecommunications, unified communications, or voice engineering.\nStrong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity.\nExperience with SIP, VoIP, SBCs (AudioCodes, Ribbon, Cisco, or equivalent), and legacy PBX platforms.\nUnderstanding of network technologies, including TCP/IP, DNS, WAN/LAN, firewalls, and Quality of Service (QoS).\nExperience with PowerShell automation, telecommunications troubleshooting, and performance monitoring.\nDemonstrated experience leading technical projects, managing vendors, and driving telecommunications initiatives.\nStrong leadership, communication, project management, and problem-solving skills.\nPreferred Qualifications\nMicrosoft Teams Phone, Microsoft 365, Cisco, or SBC-related certifications.\nExperience managing global telecommunications environments and cloud voice migrations.\nFamiliarity with ITIL practices, enterprise architecture, and telecommunications security standards.\nThe Compensation for this role is $175,000 USD per year and eligible for up to 5% annual bonus. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5390,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T18:07:56Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/opensity-solutions-manager-telecommunications","json_url":"https://alion.io/job/opensity-solutions-manager-telecommunications.json","meta":{"generated_at":"2026-11-02T04:38:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-manager-telecommunications"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-manager-telecommunications"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-manager-telecommunications"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-manager-telecommunications\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-manager-telecommunications"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3103399}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3103399},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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