{"id":2559222,"url":"https://alion.io/job/opensity-solutions-mobile-associate","title":"Mobile Associate","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:08:38Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:39:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nThe Mobile Associate is responsible for providing flexible operational support across multiple Opensity Solutions locations by filling open shifts and ensuring continuity of service. This role requires adaptability, strong communication skills, and the ability to quickly integrate into diverse work environments while maintaining high standards of customer service and operational efficiency. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt and full-time.\nScheduled Shift: The normal start time for the position will be 8AM-4PM, but the position will be expected to cover shifts as early as 3:30AM, staying as late as 6PM.\nThis position will work a 37.5 hour work week.\nROLES & RESPONSIBILITIES:\nTravel to various Opensity Solutions locations to provide coverage for open shifts, staffing shortages, absences, and special projects. \nCoordinate with workforce management teams to receive assignments and manage travel schedules effectively. \nAdhere to company policies, operational procedures, and safety guidelines across all assigned locations. \nIntegrate quickly into on-site teams and adapt to different operational environments with minimal supervision. \nPerform assigned duties efficiently while maintaining productivity and service quality standards. \nDeliver professional and responsive customer service to clients, team members, and site personnel. \nRespond promptly to inquiries, concerns, and operational requests to support high customer satisfaction. \nDemonstrate flexibility by transitioning between various job functions and responsibilities as business needs require. \nCommunicate regularly with workforce management regarding availability, travel status, scheduling, and operational updates. \nIdentify and resolve operational challenges proactively to minimize disruptions and maintain workflow continuity. \nCollaborate effectively with supervisors and team members to support smooth day-to-day operations. \nParticipate in ongoing training initiatives, including Cornerstone platform training, to strengthen operational knowledge and skills. \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nKnowledge of customer service, operational support, and workforce coordination practices. \nAbility to adapt quickly to new environments, procedures, and responsibilities. \nStrong verbal and written communication skills with the ability to interact professionally across all organizational levels. \nProficiency in Microsoft Office applications and operational technology systems. \nExcellent organizational, multitasking, and time management abilities. \nStrong problem-solving and critical-thinking skills in fast-paced environments. \nAbility to maintain confidentiality and safeguard client information. \nPositive attitude with a collaborative and team-oriented mindset. \nAbility to work independently while remaining flexible and adaptable to changing priorities. \nStrong attention to detail and commitment to accuracy and service quality. \nAbility to lift or move 40 lbs. or greater\nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.\nAbility to walk, bend, kneel, stand or sit for an extended period of time\nQUALIFICATIONS:\nEducation: High school diploma or equivalent required; college degree preferred or equivalent experience.\nExperience: Minimum of 1 year of experience in customer service, operational support, workforce coordination, or a related role. Experience working in dynamic or multi-site environments preferred.\nThe Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5790,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-14T20:08:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-mobile-associate","json_url":"https://alion.io/job/opensity-solutions-mobile-associate.json","meta":{"generated_at":"2026-10-15T15:21:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-mobile-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-mobile-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-mobile-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-mobile-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-mobile-associate"}]}