{"id":2105998,"url":"https://alion.io/job/opensity-solutions-operational-support-specialist","title":"Operational Support Specialist","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T20:22:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T22:29:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Descriptio n\nThe Operational Support Specialist is responsible for providing operational support, ensuring customer satisfaction, and managing document management. This role involves collaborating with various stakeholders, managing deadlines, and maintaining high-quality standards. This role plays a key part in ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Operational Support Specialist serves as a front-line representative of Opensity Solutions, ensuring exceptional customer service, operational efficiency, and a professional workplace experience for clients and visitors.\nJOB RESPONSIBILITIES\nMail Services:\nSort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures. \nEnsure accurate handling and timely delivery of all mail and courier items within the client environment. \nMaintain organization and proper storage of mailroom materials and supplies. \nCopy, Print & Production Services:\nAccurately complete copy, print, and scan requests based on written instructions and client requirements. \nEnsure quality control, accuracy, and timely completion of all production tasks. \nMaintain and operate copy/print equipment and report any technical issues or supply needs. \nReception & Client Interaction:\nAnswer incoming phone calls and route inquiries to appropriate individuals or departments. \nGreet and professionally announce visitors in a courteous and welcoming manner. \nProvide exceptional customer service while representing the client and Opensity Solutions in a professional manner. \nAssist with general front desk operations and visitor management as required. \nHospitality Services:\nCoordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas. \nEnsure all hospitality spaces are clean, organized, and fully stocked with necessary supplies. \nManage inventory of kitchen and office supplies and place orders as needed. \nSupport catering setup, meeting preparation, and general hospitality requests. \nFacilities & Office Support:\nAssist with basic facilities support tasks including office moves, hanging signage or artwork, and maintaining office organization. \nMonitor and report maintenance issues or equipment concerns to appropriate stakeholders. \nMaintain cleanliness and functionality of shared office spaces, including copy rooms and supply areas. \nSupport general workplace upkeep to ensure a professional and well-maintained environment. \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong customer service skills with a professional, client-focused attitude. \nAbility to multitask and manage multiple responsibilities in a fast-paced environment. \nStrong attention to detail and commitment to accuracy in all tasks. \nAbility to communicate effectively and professionally with clients, visitors, and team members. \nBasic proficiency with office equipment and Microsoft Office applications preferred. \nAbility to resolve issues with tact, professionalism, and sound judgment. \nReliable, flexible, and team-oriented with a strong work ethic. \nAbility to lift or move up to 40 lbs as needed. \nAbility to push, pull, or carry items using wheeled carts with loads up to 75 lbs. \nAbility to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday. \nQUALIFICATIONS:\nExperience: 1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred. Experience in a corporate, professional services, or client-facing environment is a plus.\nThe Compensation range for this role is 19.00 to 22.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5902,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T20:22:46Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-operational-support-specialist","json_url":"https://alion.io/job/opensity-solutions-operational-support-specialist.json","meta":{"generated_at":"2026-10-13T02:02:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-operational-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-operational-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-operational-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-operational-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-operational-support-specialist"}]}