Receptionist

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Receptionist serves as the primary point of contact for employees, clients, visitors, and vendors within Opensity Solutions client environments. This role is responsible for creating a professional and welcoming experience through exceptional customer service, front desk management, communication coordination, and administrative support. The Receptionist plays a key role in maintaining efficient office operations, supporting workplace organization, and ensuring a positive client and guest experience. The position reports to the Lead Receptionist or Client Relations Manager.

This is a Part-Time role. Tuesday, Wednesday, Thursday. 24 hours per week.

ROLES & RESPONSIBILITIES:

• Serve as a brand advocate and ambassador in every interaction with clients and guests.
• Monitor reception desk, greet and route guests to appropriate locations, answer and route internal and external call
• Enter external meeting attendees in building security list. Review list regularly and manage as needed.
• Work closely with office Director of Administration to ensure smooth operations of the office.
• Assist firm staff with sundry duties at desk such as stuffing envelopes, affixing labels to outgoing mail (to be approved by supervisor).
• Work closely with meeting organizers to identify requirements for catering, room configuration (additional seating), and audio-visual needs. Ensure logistics are available and communicate with supporting departments as necessary.
• Schedule and reschedule meetings in available conference rooms. Ensure all aspects of conference room reservations are complete with relevant and accurate information. Adjust to accommodate current and last-minute changes and requests.
• Demonstrate complete knowledge of each conference room, including seating capacity, to ensure appropriate room is assigned based on meeting requirements.
• Reserve, track, and update Visitor Offices in reservation system.
• Assist lawyers, staff, clients, and visitors with requests for special arrangements or services, including transportation.
• Maintain a clean and professional reception area.
• Maintain the highest level of professionalism when interacting with lawyers, staff, clients, and visitors who require conference rooms, visitor offices, and other services.
• Answer incoming phone calls and route them to the appropriate parties in the firm.
• Welcome and greet guests, vendors and employees; answer questions and direct them to waiting area and conference rooms.
• Track and assist with meeting and conference room scheduling.
• Demonstrate a high level of professionalism both in appearance and demeanor.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Excellent customer service and interpersonal communication skills with a client-first mindset.
• Professional demeanor with strong verbal and written communication abilities.
• Strong organizational and multitasking skills in fast-paced environments.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Strong attention to detail and commitment to operational excellence.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and decision-making abilities within the scope of the role.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite and office technology systems.
• Positive attitude, adaptability, flexibility, and professionalism in workplace interactions.

• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education: High school diploma or equivalent required;

Experience: Minimum of 2-5 years of receptionist, front desk, customer service, or administrative support experience, preferably within professional services or legal environments.

Technical Skills: Proficiency in Microsoft Office Suite, scheduling systems, communication platforms, and general office technology required.

The Compensation range for this role is 24.00 to 27.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.