{"id":2523068,"url":"https://alion.io/job/opensity-solutions-regional-client-relations-manager","title":"Regional Client Relations Manager","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T00:39:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nThe Regional Client Relations Manager is responsible for client relationship management, operational leadership, people management, business development, and financial oversight across assigned client operations for Opensity Solutions. This role ensures delivery of high-quality service, strong client satisfaction, and retention within a high-growth, multi-site service environment.\nThe Regional Client Relations Manager also serves as a strategic partner to clients, providing thought leadership on service delivery, industry trends, and operational best practices while identifying opportunities for growth and improvement.\nThis role reports to the Client Relations Director or Vice President of Client Relations and is classified as Exempt.\nROLES & RESPONSIBILITIES:\nServe as the primary point of contact for clients, building and maintaining strong, long-term relationships that drive satisfaction and retention. \nUnderstand client needs, goals, and operational challenges to deliver tailored service solutions and exceed expectations. \nProactively communicate with clients to address concerns, ensure alignment, and identify opportunities for service expansion and improvement. \nDirect and indirect leadership of on-site operational teams of up to 50 employees to ensure efficient service delivery and adherence to SLAs. \nOversee daily operational activities, including client requests, issue resolution, and workforce coordination. \nEnsure site readiness, including proper communication tools, signage, and operational organization. \nDefine, implement, and maintain operational processes, procedures, and service standards in collaboration with clients. \nIdentify and monitor key performance indicators (KPIs) to ensure compliance with service-level agreements and business objectives. \nLead continuous process improvement initiatives to enhance service efficiency, quality, and consistency. \nExecute business development strategies by identifying growth opportunities within existing accounts and supporting expansion efforts. \nProvide input into client proposals, service solutions, and strategic account planning. \nConduct client satisfaction assessments and implement action plans to improve service delivery and retention. \nDrive financial performance by managing budgets, monitoring revenue, controlling costs, and ensuring accurate billing and invoicing. \nEnsure compliance with contractual obligations, including staffing levels, pricing agreements, and renewal requirements. \nRecruit, develop, and manage high-performing teams, including performance management, coaching, and career development. \nCollaborate with Human Resources on employee relations, staffing needs, and organizational development initiatives. \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong expertise in client relationship management, operations leadership, and service delivery in high-volume environments. \nDemonstrated ability to lead multi-site teams and manage large operational workforces. This may include direct reports but also in ad-hoc supervisory capacity as needed. \nStrong financial acumen including budgeting, forecasting, and profitability management. \nExcellent communication, presentation, and interpersonal skills with the ability to influence clients and internal stakeholders. \nStrong problem-solving, strategic thinking, and decision-making abilities. \nAbility to manage multiple priorities in a fast-paced, high-growth environment. \nStrong leadership skills with proven ability to develop, coach, and retain talent. \nProficiency in Microsoft Office Suite and operational reporting tools. \nStrong attention to detail with the ability to maintain accuracy under pressure. \nAbility to maintain confidentiality and professionalism in client-facing environments. \nQUALIFICATIONS:\nEducation: Bachelor’s degree required;\nExperience: Minimum of 3+ years of experience in service operations management, client relations, account management, or similar leadership roles in a high-performance, client-facing environment. Demonstrated success managing teams and driving measurable operational improvements required.\nTechnical Skills: Proficiency in Microsoft Office Suite required. Experience with reporting systems, dashboards, and workforce management tools preferred. Ability to analyze operational and financial performance data required\nThe Compensation range for this role is 70,000 to 80,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":6592,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-14T11:41:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-regional-client-relations-manager","json_url":"https://alion.io/job/opensity-solutions-regional-client-relations-manager.json","meta":{"generated_at":"2026-10-15T12:02:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-regional-client-relations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-regional-client-relations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-regional-client-relations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-regional-client-relations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-regional-client-relations-manager"}]}