{"id":2200152,"url":"https://alion.io/job/opensity-solutions-senior-document-services-specialist","title":"Senior Document Services Specialist","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:06:50Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T20:08:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nSenior Document Services Specialists are integral to optimizing client business operations, serving as both direct contributors and supplemental support within client teams. This role is responsible for the preparation, revision, reformatting, and conversion of documents using office applications, including the handling of complex documents, spreadsheets, and charts with precision. Senior Document Services Specialists also possess a desire to test new word processing software and the ability to provide training and mentorship to Document Specialists and clients. This position is located at Opensity's newly remodeled Phoenix office and works a hybrid schedule.\nShift Details: Monday - Friday from 6:00 AM to 3:00 PM\nRESPONSIBILITIES\nCreate, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software\nPrepare and edit complex documents, spreadsheets, charts\nProvide coordination and administrative support for special projects\nEfficient handling of time sensitive and confidential materials\nPerform document diagnostic activities related to troubleshooting documents inconsistencies\nCreate and/or revise work product using direct keyboard entry, scanner, or electronic conversion methods of input; transcribe audio and digital dictation including deposition transcripts as required\nSpell check, proofread and/or cross-check documents to ensure accuracy and completeness\nMaintain up-to-date knowledge of specialized applications and upgrades to achieve maximum efficiency and productivity with the Document Services applications\nProvide feedback and insight into each team member’s performance when requested\nPromote and encourage teamwork, confidence, and positive attitudes\nProvide directions, instructions, and guidance to the team\nAssist with reviewing re-works or poor job outputs from team members\nREQUIREMENTS\nHS Diploma or GED\n3+ years working in document outsourcing or legal industry preferred\nAbility to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning\nStrong initiative required; ability to work independently with minimal direct supervision\nWorking knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)\nExperience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus\nExcellent skills in spelling, grammar, punctuation, sentence structure, and proofreading\nAbility to organize and prioritize multiple assignments\nAbility to excel under pressure within established timeframe and provide quality work product\nPossess strong communication, interpersonal, teamwork and customer service skills\nThe Compensation range for this role is 24.00 - 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":4985,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-09T21:06:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:12","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-senior-document-services-specialist","json_url":"https://alion.io/job/opensity-solutions-senior-document-services-specialist.json","meta":{"generated_at":"2026-10-14T22:02:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-senior-document-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-senior-document-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-senior-document-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-senior-document-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-senior-document-services-specialist"}]}