{"id":1749039,"url":"https://alion.io/job/opensity-solutions-senior-service-specialist","title":"Senior Service Specialist","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0.091,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T21:28:06Z","board_verified":false,"closed_at":"2026-10-29T21:28:06Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Descriptio n\nThe role of Senior Service Specialist at Opensity Solutions is responsible for delivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on-site resource, handling complex service requests, supporting day-to-day operations, and assisting with workflow coordination while maintaining professionalism, operational efficiency, and adherence to client standards.\nROLES & RESPONSIBILITIES:\nAdministrative & Operational Support Services\nProvide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions. \nProcess copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards. \nSort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures. \nMaintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces. \nReception & Client Service\nServe as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately. \nDeliver exceptional customer service while responding to client requests, questions, and operational support needs. \nHandle client concerns and service-related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction. \nMaintain strong working relationships with clients, vendors, and internal stakeholders to support seamless service delivery. \nHospitality & Facilities Coordination\nCoordinate conference room setup, hospitality services, catering support, and meeting room readiness. \nMonitor and replenish office and kitchen supplies while maintaining inventory control and ordering supplies as needed. \nAssist with basic facilities support including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns. \nSupport overall office appearance and operational functionality to ensure a professional client environment. \nWorkflow Coordination & Quality Assurance\nIndependently manage assigned production and operational tasks while meeting deadlines and maintaining service quality standards. \nAssist with prioritizing daily workflow activities to ensure operational efficiency and timely completion of requests. \nMonitor service activities and identify opportunities for process improvement, operational consistency, and enhanced client support.\nEnsure compliance with Opensity Solutions policies, safety procedures, confidentiality standards, and client-specific operational requirements. \nKNOWLEDGE, SKILLS & ATTRIBUTES: \nStrong customer service and interpersonal skills with a professional and client-focused demeanor. \nExcellent organizational and multitasking abilities with strong attention to detail. Ability to work independently and manage multiple operational responsibilities in a fast-paced environment. \nStrong verbal and written communication skills. \nProficiency in Microsoft Office applications including Word, Outlook, and Excel. \nAbility to problem solve and resolve service-related issues with professionalism and tact. Ability to maintain confidentiality and professionalism in client environments. \nFlexible, dependable, and adaptable with a strong team-oriented mindset. \nQUALIFICATIONS:\nExperience:\n2-4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments. \nExperience supporting corporate, legal, professional services, or high-volume client environments preferred. \nPrior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable. \nEducation / Certifications: High School Diploma or GED required. \nPHYSICAL REQUIREMENTS\nAbility to lift or move 40 lbs. or greater as needed. \nAbility to grasp, lift, or carry packages using standard wheeled carts with load capacities up to 75 lbs. \nAbility to walk, bend, kneel, stand, or sit for extended periods of time throughout the workday. \nThe Compensation range for this role is up to 20.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":6649,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T07:46:15Z"},{"event":"close","at":"2026-10-29T21:28:06Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/opensity-solutions-senior-service-specialist","json_url":"https://alion.io/job/opensity-solutions-senior-service-specialist.json","meta":{"generated_at":"2026-11-03T00:29:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-senior-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-senior-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-senior-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-senior-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-senior-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1749039}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1749039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}