{"id":4006752,"url":"https://alion.io/job/opensity-solutions-servicenow-solutions-architect","title":"ServiceNow Solutions Architect","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":17,"ghost_share":0.059,"stale_share":0.176,"repost_share":0.118,"time_to_fill_p50_days":22,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T06:49:49Z","board_verified":false,"closed_at":"2026-11-11T06:49:49Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nWe're looking for a ServiceNow Solutions Architect to work side by side with our sales team. You'll be the person clients trust to explain what ServiceNow can do for them, and the person our sellers rely on to get the solution and the scope right. When a deal closes, our delivery team should be able to look at what you sold and say, \"We can do this.\"\nWhat you'll do\nWork with our sales team\nPartner with our account executives on account plans, pipeline reviews and how we pursue each deal.\nHelp our account executives qualify opportunities early, confirming a real business problem and a good fit for ServiceNow.\nUnderstand the client's business\nRun discovery sessions with client IT and/or business leaders to understand where they are today and where they want to be.\nGive clients practical advice on their platform, recommend out-of-box approaches first, and help them build the business case and roadmap.\nExplain ServiceNow's capabilities, including Now Assist and AI Agents, clearly and accurately, and show why ServiceNow and Opensity are the right choice.\nShape and scope the solution\nDecide which products, modules, integrations and data migration the client needs, and how to phase the work.\nEstimate the effort with our delivery team, including roles, hours, timeline, assumptions and risks.\nWrite proposals, Statements of Work and RFP responses.\nHand the deal to delivery so nothing gets lost between what was sold and what we deliver.\nPrice the deal\nProvide scope and effort inputs to our deal desk for pricing.\nFlag scope and delivery risk so the deal desk can price each deal appropriately.\nShow clients what's possible\nRun demos tailored to the people in the room, not generic product tours.\nKeep our demo environments and scripts current.\nSet up and run proofs of concept when they'll help the client decide.\nHelp us grow\nContribute to repeatable offerings and service packages as we develop them.\nRepresent Opensity at webinars, ServiceNow user groups and Knowledge.\nTell us what you're hearing from clients about our offerings, pricing and capacity.\nKeep your ServiceNow certifications current.\nWhat you bring\n5+ years in presales, sales engineering or ServiceNow consulting, with at least 3 years working hands-on in the ServiceNow ecosystem in a presales capacity.\nDeep experience in at least two areas, such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM.\nA working knowledge of Now Assist, AI Agents and App Engine.\nExperience scoping ServiceNow projects, estimating effort and writing SOWs at a partner or consulting firm.\nYou're comfortable running a demo for a CIO one day and a technical team the next.\nYou understand how services are priced and can recognize scope that carries delivery risk.\nA bachelor's degree in business, IT or engineering, or equivalent experience.\nAbility to travel up to 25% of the time.\nCertifications\nServiceNow Certified System Administrator (CSA) is required.\nCertified Implementation Specialist (CIS) credentials, AI micro-certifications and ITIL 4 Foundation are a plus.\nNice to have\nBackground in the legal services industry.\nExperience co-selling with ServiceNow and registering deals through the partner portal.\nExperience selling managed services or ongoing platform support.\nExperience building business cases that tie ServiceNow to cost savings or revenue.\nWhat will make you successful here\nYou connect technology to business results and can explain it in plain language.\nYou build trust with executives and aren't afraid to push back on scope or price.\nYou work well across sales, delivery, our deal desk and ServiceNow.\nYou stay curious and keep up with each new ServiceNow release.\nThe Compensation range for this role is 130,000 to 160,000 USD per year and will be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5927,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-10T07:34:10Z"},{"event":"close","at":"2026-11-11T06:49:49Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/opensity-solutions-servicenow-solutions-architect","json_url":"https://alion.io/job/opensity-solutions-servicenow-solutions-architect.json","meta":{"generated_at":"2026-11-11T13:08:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopensity-solutions-servicenow-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopensity-solutions-servicenow-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopensity-solutions-servicenow-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opensity-solutions-servicenow-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopensity-solutions-servicenow-solutions-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4006752}},{"tool":"search_jobs","arguments":{"company":"opensitysolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4006752},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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