Site Supervisor

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descriptio n

Opensity Solutions is seeking an experienced Site Supervisor to help manage our Law Firm Client's office services team. In this role, you will provide administrative support to our operations team and client, which may include duties such as document production, mailroom, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team!

Essential Job Responsibilities

• Serves as a liaison between Opensity, employees, and the Client, working closely with and supporting the Site Manager in day-to-day operations.
• Supervises and delegates responsibilities to ensure productivity goals are met and excellent client service is provided.
• Identifies opportunities to improve operational efficiency and service delivery and makes recommendations to the Site Manager.
• Trains, supervises, evaluates, and develops personnel assigned to the site.
• Schedules personnel to ensure appropriate coverage and performance standards while minimizing unnecessary overtime.
• Assists the Site Manager with tracking productivity and collecting information for leadership and Client reporting.
• Minimum of 2 years of law firm experience is required, with prior supervisory or team-lead experience strongly preferred.
• Hands-on experience in both reprographics and mail/shipping & receiving is required, including high-volume copying/printing, legal document production, scanning, finishing, incoming/outgoing mail, and USPS/UPS/FedEx services.
• Provides hands-on operational support and coverage for mail/shipping & receiving and reprographics as business needs require.
• Must be flexible to provide occasional after-hours coverage, including overtime during the workweek and, when necessary, weekend or holiday coverage.
• Assists with cross-training employees to maintain appropriate coverage and operational flexibility.
• Prior hospitality or conference services experience is preferred but not required.
• Microsoft Office proficiency and experience with PS|Ship or similar shipping/mail systems are preferred but not required.
• Must be able to perform normal physical requirements of an office services operation, including extended standing/walking and lifting or moving packages, paper, and supplies

Qualifications & Requirements

• High School Diploma or equivalent; Associate degree preferred
• Previous supervisor experience in either a law firm or office services setting is highly preferred. Candidates with experience in other professional organizations with the required skills will be considered
• Highly detail orientated
• Proven track record of strong verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period

The Compensation range for this role is 33.00 to 36.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.