{"id":3103837,"url":"https://alion.io/job/openspace-customer-success-manager-i","title":"Customer Success Manager I","company":{"id":8443,"name":"OpenSpace","domain":"openspace.ai","url":"https://alion.io/company/openspace","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Computer Vision","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:05:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T00:14:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At OpenSpace, we’re redefining how the world’s most complex projects are built. Our AI-powered Visual Intelligence Platform uses computer vision and spatial AI to give construction teams a real-time view of what’s happening on-site, helping them build faster, safer, and with greater confidence.\nBut what truly sets us apart is our people. We hire curious, driven teammates who love solving hard problems, taking ownership, and making a real-world impact. Great people build great culture-and apparently it shows. Forbes has named OpenSpace one of America’s Best Startup Employers five years in a row. Come see what all the fuss is about.\nBrief summary of role:\nThe Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers. This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support. CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams. This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes.\nWhat you’ll be doing:\nServe as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.\nBuild and maintain strong working relationships with operational and project-level stakeholders.\nDeliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.\nMonitor account health and usage trends to identify risks and drive proactive customer engagement.\nConduct discovery to understand customer workflows and recommend best practices aligned to their business goals.\nSurface expansion and retention risks to account teams.\nSupport renewal processes by providing usage insights, ACV checks, documentation, and customer context.\nMaintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst. Track progress against KPIs for adoption, retention, and growth.\nTravel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.\nPartner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.\nWhat we are looking for:\n3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.\nExperience facilitating onboarding, training, or engagement programs with customers.\nBachelor’s degree preferred or equivalent experience.\nConstruction or ConTech industry experience is strongly preferred.\nAbility to manage a book of business totaling $5M+ across 30-100+ accounts.\nStrong verbal and written communication skills with the ability to deliver product training effectively.\nWorking knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.\nStrong customer relationship-building skills with a customer-centric mindset.\nAbility to interpret product usage data to identify adoption risks or growth opportunities.\nStrong collaboration skills and willingness to work cross-functionally.\nProblem-solving mindset with the ability to troubleshoot customer issues independently.\nThis role requires the ability to travel. The average travel requirements of this role are up to 25%.\nBase Salary: $80,000 to $100,000 plus variable\nThe Base Salary range represents the low and high end of the anticipated salary range for this position across all US locations including but not limited to CA, CO, NY, WA, NV, MD, CT and RI. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: location of candidate, unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of OpenSpace’s competitive total rewards strategy that also includes equity awards, 401k match, as well as other region-specific health and wellness benefits.\nIf this role isn't what you're looking for,please consider other open positions.\n#LI-Remote\nOpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":4981,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-22T18:17:22Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":33,"reasons":["conf:3","urgency","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/openspace-customer-success-manager-i","json_url":"https://alion.io/job/openspace-customer-success-manager-i.json","meta":{"generated_at":"2026-10-28T00:28:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8443},"rest":"https://alion.io/mcp/rest/get_company?id=8443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenspace-customer-success-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenspace-customer-success-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenspace-customer-success-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openspace-customer-success-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenspace-customer-success-manager-i"}]}