{"id":3677401,"url":"https://alion.io/job/openspace-it-administrator","title":"IT Administrator","company":{"id":8443,"name":"OpenSpace","domain":"openspace.ai","url":"https://alion.io/company/openspace","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pakistan"],"countries":["PK"],"hiring_countries":["PK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T07:18:44Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T02:29:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The IT Operations Administrator is responsible for providing reliable, responsive, and hands-on technical\nsupport to employees across domestic and international locations, with a primary focus on hardware\nsupport, endpoint troubleshooting, and day-to-day break-fix IT operations.\nThis role serves as a frontline technical resource for diagnosing and resolving laptop, desktop, peripheral,\nand other end-user technology issues. Responsibilities include troubleshooting Mac and Windows\ndevices, repairing or replacing faulty equipment, configuring and deploying hardware, and managing the\nfull lifecycle of IT assets.\nThe ideal candidate is a resourceful, hands-on problem solver who enjoys diagnosing technical issues,\nresolving employee problems, and ensuring employees have the equipment and tools needed to work\neffectively. Strong customer service, attention to detail, and the ability to independently troubleshoot\nhardware and software issues are essential.\nThis position is based in Pakistan and primarily provides direct, on-site IT support for the local office\nwhile also delivering remote IT support to employees across international time zones not covered by the\nUS-based IT team.\nKey Functions of This Role:\n\nHardware Support and Break-Fix Troubleshooting\nServe as the primary point of contact for day-to-day IT support requests, focusing on hardware issues, endpoint troubleshooting, and break-fix resolution.\nDiagnose and resolve hardware problems involving laptops, desktops, monitors, docking stations, keyboards, mice, headsets, webcams, and other peripherals.\nTroubleshoot Mac and Windows operating system issues, including startup failures, performance problems, connectivity issues, driver conflicts, and hardware compatibility.\nPerform basic hardware repairs, component replacements, system resets, operating system reinstallation, and device recovery when appropriate.\nCoordinate warranty repairs, manufacturer support cases, and hardware replacements for devices that cannot be repaired internally.\nProvide remote troubleshooting assistance to distributed employees and hands-on technical support for the Pakistan office.\nTroubleshoot common office technology issues, including Wi-Fi connectivity, printers, conference room equipment, and audiovisual systems.\n\nDevice Provisioning and Asset Management:\n\nPrepare, configure, and deploy laptops and other IT equipment for new hires, replacements, and hardware refreshes.\nSupport employee onboarding and offboarding, including device preparation, equipment distribution, collection, and secure device wiping.\nManage the end-to-end hardware lifecycle, including procurement, inventory tracking, provisioning, shipping, returns, repairs, and disposal.\nMaintain accurate IT asset inventory records, including device assignments, serial numbers, warranty information, and equipment status.\nCoordinate domestic and international hardware shipments, working with vendors and logistics providers when necessary.\nSupport zero-touch deployment and device enrollment using Mobile Device Management (MDM) solutions.\nIdentify aging or unreliable hardware and proactively recommend repairs, replacements, or refreshes.\n\nIT Help Desk and End-User Support\n\nMonitor, prioritize, troubleshoot, and resolve IT support tickets through Jira Service Management or similar ticketing platforms.\nProvide timely, professional support for hardware, operating systems, common business applications, and employee technology issues.\nTroubleshoot common software installation, application performance, VPN, authentication, and network connectivity problems.\nAssist employees with basic account access and application login issues involving Okta, Google Workspace, and other business applications.\nEscalate complex infrastructure, security, or application issues to the appropriate engineering or IT team members.\nDocument troubleshooting steps, resolutions, and recurring issues to improve support efficiency.\nProvide clear guidance to employees through remote support sessions, written instructions, and direct communication.\n\nLocal Office IT Operations\n\nMaintain and troubleshoot IT equipment and employee workstations in the Pakistan office.\nSupport meeting room technology, video conferencing systems, network connectivity, and shared office peripherals.\nSet up, move, and reconfigure workstations and office equipment as needed.\nMaintain spare laptops, accessories, and replacement equipment to minimize employee downtime.\nCoordinate with local vendors for hardware purchases, repairs, warranty services, and equipment deliveries.\nEducation and Experience Required\n\n2+ years of experience in IT support, desktop support, help desk, or a hardware-focused IT operations role.\nAssociate's degree in Information Technology, Computer Science, or a related field preferred; equivalent hands-on experience is acceptable.\nDemonstrated experience diagnosing and resolving laptop, desktop, and peripheral hardware issues.\nHands-on experience supporting macOS and Windows operating systems.\nExperience with laptop provisioning, hardware imaging or deployment, device resets, and\noperating system installation.\nFamiliarity with remote support tools, MDM platforms, and zero-touch device deployment.\nExperience managing IT inventory, equipment procurement, warranties, and device replacement\nprocesses.\nFamiliarity with IT ticketing systems such as Jira Service Management.\nBasic understanding of networking concepts, including Wi-Fi, DNS, DHCP, and VPN\ntroubleshooting.\nExperience supporting employees in a distributed or remote-first organization preferred.\n\nKnowledge, Skills, and Abilities Required\n\nStrong practical troubleshooting skills with the ability to independently diagnose and resolve\nhardware and software problems.\nSolid understanding of Mac and Windows endpoint hardware, operating systems, and common\nperipherals.\nStrong customer service skills with a patient, professional, and solution-oriented approach.\nAbility to manage multiple support requests, prioritize urgent issues, and minimize employee\ndowntime.\nDemonstrates ownership and accountability by following issues through to resolution.\nMaintains organized and accurate asset inventory, troubleshooting records, and ticket\ndocumentation.\nWorks independently while collaborating effectively with IT and Engineering teams across\ndifferent time zones.\nCommunicates technical information clearly to employees with varying levels of technical\nknowledge.\nDependable, detail-oriented, and consistent in meeting commitments.\nWillingness to learn new technologies, troubleshooting techniques, and device management\ntools.\n\nEssential Functions\n\nRegular and reliable attendance is an essential function of this position.\nAbility to effectively communicate with employees and team members, both verbally and in\nwriting.\nAbility to operate computers and technical equipment for extended periods.\nAbility to physically handle, unpack, configure, move, and install laptops, monitors, and other IT\nequipment.\nAbility to perform routine hands-on hardware troubleshooting, workstation setup, and peripheral\nreplacements.\nAbility to provide remote support independently while maintaining open communication with the\nbroader IT team.\nAbility to work effectively with international employees across different time zones.\nThis role may require travel of up to 10%\nOpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":7874,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-11-03T11:42:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-04T06:19:20Z"},"pay":null,"html_url":"https://alion.io/job/openspace-it-administrator","json_url":"https://alion.io/job/openspace-it-administrator.json","meta":{"generated_at":"2026-11-04T06:19:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8443},"rest":"https://alion.io/mcp/rest/get_company?id=8443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenspace-it-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenspace-it-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenspace-it-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openspace-it-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenspace-it-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677401}},{"tool":"search_jobs","arguments":{"company":"openspace.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677401},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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