{"id":1574436,"url":"https://alion.io/job/opensymmetry-solution-manager","title":"Solution Manager","company":{"id":684416,"name":"OpenSymmetry","domain":"opensymmetry.com","url":"https://alion.io/company/opensymmetry","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":175000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-06T23:33:45Z","board_verified":false,"closed_at":"2026-11-06T23:33:45Z","days_open":37,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":37},"description":"Position Summary:\nThe Solution Manager is a critical member of the Professional Services team, managing engagements with up to 10 small, mid-sized, and large clients concurrently. The Solution Manager combines project leadership with technical acumen, quickly learning new technologies and developing a high-level understanding of SPM and ICM platforms, along with expertise in incentive compensation management processes, data integrations, and solution delivery to guide project teams, advise clients, and drive successful business outcomes. The Solution Manager will spend time, on-site or remotely, with each client and provide guidance and direction to the team (1-20 consultants). Another key responsibility is understanding the commercial aspects of each account while proactively managing OpenSymmetry's financial risk and raising concerns to management.\nSuccess in this role requires the aptitude to quickly learn new technologies and develop a high-level understanding of Sales Performance Management (SPM) and Incentive Compensation Management (ICM) technologies.\nRequirements\nThe ideal candidate will be able to:\nManage technology-focused projects from kickoff through delivery, overseeing technical execution and serving as the primary point of contact and trusted advisor for clients and stakeholders.\nDemonstrate complete command of the scope of work throughout the system development life cycle (definition, design, build, testing, deployment, and maintenance), enforcing quality assurance standards across deliverables\nManage project scope, client change requests, and risks, proactively identifying, assessing, and mitigating issues while ensuring client satisfaction and project stability.\nIdentify and resolve project challenges using problem-solving techniques to overcome obstacles and ensure successful project delivery, aligned with client goals and expectations.\nEnsure compliance with OpenSymmetry’s project management methodology, including the OS Project Stage Checklist and documentation templates, while maintaining accurate project records in Smartsheets and other platforms. Provide comprehensive status updates covering financials, risks, and milestones.\nOwn and manage project financials, including forecasting, budgeting, profitability, billing, invoicing, and financial reporting, while identifying and driving opportunities to improve revenue and align with organizational targets.\nServe as a mediator for internal resource or software issues and resolve conflicting priorities for members of cross-functional teams focused on the delivery of the solution to clients\nAct as a Project Manager to actively manage support and service delivery contracts from initiation and transition to meet contractual obligations, responding to the client issues and concerns as needed while meeting targeted revenue and cost projections \nDevelop and maintain strong client relationships as a trusted advisor, organize and facilitate client and internal governance meetings, and coordinate efforts across project and adjacent teams.\nLead project teams of varying size, mentor and provide feedback to team members and peers, and foster a collaborative, productive, and client-focused team environment.\nSupport pre-sale activities by actively engaging in business development efforts, including proposal generation, change requests, sales presentations, and reviewing and contributing to the creation of the Statement of Work as needed.\nQualifications:\nProject Financials: budgets, billing, staffing/resources, forecasting, profit margin, utilization, etc.\nAbility to travel as needed\nExperience with establishing and maintaining executive level communications and relationships\nStrong command of project implementation methodologies and deliverables created during an enterprise systems deployment; experience in developing reusable processes, templates, and toolkits for rapid deployment and/or support activities; experience in project management for SPM, CRM, BI technology implementations is an advantage\nStrong problem-solving skills with the ability to quickly identify issues, analyze root causes, and implement effective solutions to ensure project success and client satisfaction.\nExperience in directing a cooperative effort among members of a project team with responsibility for results, including expended costs, delivery methods and staffing\nAbility to influence and gain acceptance from others in sensitive situations without damage to the relationship\nAbility to quickly assess and communicate project risks to OpenSymmetry and client management teams\nExcellent customer advocacy and relationship skills\nExcellent written and verbal communication skills\nNice to Have\nDegree in Business, Computer Science, Math or Science is helpful; Project Management certifications are also helpful\nExperience with Sales Operations and/or Compensation Administration \nExperience with one or more of the following tools: IBM ICM, Callidus, Xactly, Oracle, or other Sales Performance Management / Incentive Compensation Management platforms or similar ERP, CRM, or HR enterprise applications. \nBenefits\nWhy You’ll Love Working Here\nComprehensive health, dental, vision package\n401K with company match\nVolunteer Time Off\nCompetitive and Healthy PTO Policy \nFlexible work schedule to support work life balance\nStrengths-driven culture\nAmazing, fun and collaborative co-workers","description_format":"text","description_chars":5392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Management 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