{"id":2870234,"url":"https://alion.io/job/opentable-account-manager-florence-12-month-fixed-term","title":"Account Manager - Florence - 12 month fixed term","company":{"id":450225,"name":"OpenTable","domain":"opentable.com","url":"https://alion.io/company/opentable-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Florence, Italy","Rome, Italy"],"countries":["IT"],"hiring_countries":["IT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-19T16:40:33Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T18:21:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. \nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.\nAbout the Job\nAs an Account Manager based in Florence, Italy, you will manage a portfolio of restaurant partners across the full customer lifecycle, from onboarding and adoption through retention and renewal. You will build trusted relationships with restaurant operators, helping them use OpenTable’s technology to improve reservation flow, guest experiences, and business performance. This field-based, remote role combines home working with regular travel across your territory and close collaboration with teams across OpenTable. Your work will directly support restaurant growth while helping OpenTable strengthen its position as a trusted technology partner to the hospitality industry.\nAs we do not have an office in Italy, the role is remote, with regular visits to restaurants. \nThis role is a 12 month fixed term contract.\nResponsibilities\nManage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.\nBuild trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits across the territory.\nHelp customers configure OpenTable to optimize reservation flow, implement reservation links on their websites, and complete accurate installation handovers for Technical Support.\nUnderstand customer needs, identify opportunities for relevant marketing solutions, support quarterly commercial goals, and contribute to the renewal of expiring contracts.\nAdvocate for restaurant partners by coordinating with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.\nCapture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing and promotional programs.\nMinimum Qualifications\n5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.\nProfessional fluency in Italian and English, with strong written and verbal communication skills.\nDemonstrated ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decision-making.\nStrong organizational and analytical skills, including the ability to prioritize work, manage multiple stakeholders, use data to inform recommendations, and work independently in a field-based role.\nProficiency with Google Workspace and Salesforce, plus a valid driving license and reliable transportation for regular business travel.\nPreferred Qualifications\nExperience in restaurant management, hospitality, food and beverage sales, or restaurant technology.\nExperience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.\nExperience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.\nKnowledge of restaurant economics and industry trends, with the ability to identify relevant business opportunities.\nBachelor’s degree or equivalent practical experience.\nBenefits and Perks\nGenerous paid vacation + time off for your birthday:\n26 days of paid vacation\nEnhanced paid parental leave\nFocus on mental health and well-being:\nCompany-paid therapy sessions through SpringHealth\nCompany-paid subscription to Headspace\nAnnual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)\nFocus on your career growth:\nDevelopment Dollars\nLeadership development\nAccess to thousands of on-demand e-learnings\nTravel Discounts\nThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The salary for this Italy located role is €48,000.\nIn addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits in accordance with local law and company policy.\nWork Environment & Flexibility\nAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.\nInclusion\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.","description_format":"text","description_chars":5835,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Catering & Food Services","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-19T19:21:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":13,"expected_fill_days":43,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/opentable-account-manager-florence-12-month-fixed-term","json_url":"https://alion.io/job/opentable-account-manager-florence-12-month-fixed-term.json","meta":{"generated_at":"2026-11-02T23:18:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450225},"rest":"https://alion.io/mcp/rest/get_company?id=450225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentable-account-manager-florence-12-month-fixed-term"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentable-account-manager-florence-12-month-fixed-term"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentable-account-manager-florence-12-month-fixed-term"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentable-account-manager-florence-12-month-fixed-term\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentable-account-manager-florence-12-month-fixed-term"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2870234}},{"tool":"search_jobs","arguments":{"company":"opentable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2870234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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