{"id":3830697,"url":"https://alion.io/job/opentable-account-manager-lisbon","title":"Account Manager - Lisbon","company":{"id":450225,"name":"OpenTable","domain":"opentable.com","url":"https://alion.io/company/opentable-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":15,"ghost_share":0,"stale_share":0.4,"repost_share":0.067,"time_to_fill_p50_days":43,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-11-05T17:26:58Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T15:44:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About OpenTable\nWith millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. \nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture\nAbout the Job\nAs an Account Manager based in Lisbon, Portugal, you will manage a portfolio of restaurant partners across the full customer lifecycle, from onboarding and adoption through retention and renewal.\nYou will build trusted relationships with restaurant operators, helping them use OpenTable’s technology to improve reservation flow, guest experiences, and business performance.\nThis field-based, remote role combines home working with regular travel across your assigned territory and close collaboration with teams across OpenTable.\nYour work will directly support restaurant growth while helping OpenTable strengthen its position as a trusted technology partner to the hospitality industry.\nResponsibilities\nManage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.\nBuild trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits across the territory.\nHelp customers configure OpenTable to optimize reservation flow, implement reservation links on their websites, and complete accurate installation handovers for Technical Support.\nUnderstand customer needs, identify opportunities for relevant marketing solutions, support quarterly commercial goals, and contribute to the renewal of expiring contracts.\nAdvocate for restaurant partners by coordinating with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.\nCapture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing and promotional programs.\nMinimum Qualifications\n5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.\nProfessional fluency in Portuguese and English, with strong written and verbal communication skills.\nDemonstrated ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decision-making.\nStrong organizational and analytical skills, including the ability to prioritize work, manage multiple stakeholders, use data to inform recommendations, and work independently in a field-based role.\nProficiency with Google Workspace and Salesforce, plus a valid driving license and reliable transportation for regular business travel.\nPreferred Qualifications\nExperience in restaurant management, hospitality, food and beverage sales, or restaurant technology.\nExperience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.\nExperience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.\nKnowledge of restaurant economics and industry trends, with the ability to identify relevant business opportunities.\nBachelor’s degree or equivalent practical experience.\nWhat You’ll Get atOpenTable\nOpenTable exists to serve restaurants-and that kind of hospitality and service extends to our business. You’ll find a welcoming, inclusive environment with the benefits, flexibility, and support you need to succeed.\nBelow is an overview of OpenTable’s benefits. Your recruiter can help answer any questions you may have. \nMental health and well-being \n30 calendar days of vacation per year (equivalent to 23 working days)\nA day off for your birthday\nCompany-wide week off each year - the whole team fully recharges\n6 company-paid therapy sessions and 6 company-paid coaching sessions annually through SpringHealth \nCompany-paid subscription to HeadSpace\nEnhanced company paid parental leave\nFlexible sick time off\nEmployee Experience\nJoin one of our nine Employee Resource Groups as a community member or an ally.\nParticipate in Champion Month programs to effect positive change for underrepresented groups\nTraining and development opportunities \nCareer growth\nAccess thousands of on-demand e-learnings\nTake advantage of enriched learning and development opportunities\nHone your skills with leadership development\nUp to $1,000 in our Development Dollars program\nWork Environment & Flexibility\nAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.\nInclusion\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need accommodations during the application or interview process, or on the job, we’re here to support you. 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