{"id":262895,"url":"https://alion.io/job/opentable-associate-account-manager-central-queue","title":"Associate Account Manager - Central Queue","company":{"id":450225,"name":"OpenTable","domain":"opentable.com","url":"https://alion.io/company/opentable-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":16,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-05-27T16:05:12Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-16T22:41:00Z","board_verified":true,"closed_at":null,"days_open":142,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":141},"description":"With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. \nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.\nAbout the job\n As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.\nResponsibilities\nAct as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.\n\nMonitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.\n\nOrchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.\n\nCollaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.\n\nIdentify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.\n\nManage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.\n\nMinimum Qualifications\nBachelor's degree or equivalent practical experience.\n\n2+ years of experience in account management, customer success, or sales operations.\n\nDemonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.\n\nExperience using data analysis to inform business decisions and influence partner strategy.\n\nPreferred Qualifications\nAbility to synthesize complex data into actionable recommendations for non-technical stakeholders.\n\nExperience influencing senior decision-makers through data-backed storytelling and consultative communication.\n\nProficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.\n\nExceptional written and verbal communication skills tailored for a professional, remote-first environment.\n\nDemonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.\n\nBenefits and Perks\nWork from (almost) anywhere for up to 20 days per year\n\nFocus on mental health and well-being:\nCompany-paid therapy sessions through SpringHealth\n\nCompany-paid subscription to Headspace\n\nCompany-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)\n\nPaid parental leave\n\nGenerous paid vacation + time off for your birthday\n\nPaid volunteer time\n\nFocus on your career growth:\nDevelopment Dollars\n\nLeadership development\n\nAccess to thousands of on-demand e-learnings\n\nTravel Discounts\n\nEmployee Resource Groups\n\nChristmas Bonus - 30 days\n\n20 days of paid time off a year\n\n25% vacation premium\n\nPrivate health, dental, and life insurance\n\nMonthly social events and happy hours\n\nThe best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office -giving employees the best of both worlds: in-person collaboration and flexibility.\nWork Environment & Flexibility\nAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.\nInclusion\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need accommodations during the application or interview process, or on the job, we’re here to support you. 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