{"id":3405087,"url":"https://alion.io/job/opentable-billing-support-specialist-german-speaking","title":"Billing Support Specialist (German Speaking)","company":{"id":450225,"name":"OpenTable","domain":"opentable.com","url":"https://alion.io/company/opentable-5","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0.077,"time_to_fill_p50_days":46,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:23:36Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-14T22:56:26Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Help restaurants thrive, one conversation at a time.\nWith millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.\nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.\nAbout the role...\nAt OpenTable, we're passionate about helping restaurants succeed. Behind every great dining experience is a team of people working to make life easier for our restaurant partners, and that's where you come in.\nWe're looking for a Billing Support Specialist to join our Customer Support team in London.\nIn this role, you'll be more than someone who answers billing questions. You'll be a trusted partner to restaurants, helping them navigate payment queries, resolve challenges and feel confident about their relationship with OpenTable.\nWhether you're finding a solution to a tricky billing issue, helping a restaurant get back on track with payments or spotting an opportunity to make our processes better, you'll play an important part in delivering the exceptional service we're known for.\nWhat you'll be doing...\nBe the friendly voice of OpenTable. Support restaurant partners through phone, email and chat, making even complicated billing conversations feel straightforward and positive.\n\nGet ahead of problems. Proactively reach out to restaurants about upcoming payments, billing questions and potential challenges before they become bigger issues.\n\nTurn challenges into solutions. Handle billing disputes and sensitive conversations with empathy, patience and a genuine desire to help.\n\nFind a way forward. Work with restaurant partners on outstanding balances, exploring practical payment arrangements that support both their business and ours.\n\nKeep everything running smoothly. Process payments securely, maintain accurate account records and work confidently across our internal systems.\n\nMake things better. Spot recurring issues, share ideas and collaborate with colleagues across Finance and Account Management to improve the restaurant experience.\n\nOur ideal candidate...\nWe're looking for someone who enjoys solving problems, builds trust naturally and knows how to make customers feel heard.\nYou'll ideally have:\nExperience working in a busy customer support or contact centre environment, confidently managing multiple conversations and priorities.\n\nExcellent communication skills, with the ability to explain financial information clearly and handle challenging conversations professionally.\n\nA thoughtful, solutions-focused approach, balancing empathy with the need to achieve positive outcomes.\n\nExperience handling sensitive customer or financial information responsibly and securely.\n\nConfidence working across different support channels, including phone, email and chat.\n\nStrong attention to detail and the ability to keep accurate records while working at pace.\n\nEven better if you have...\nExperience supporting customers with billing, payments, account queries or financial disputes.\n\nFamiliarity with CRM platforms such as Salesforce or financial systems such as NetSuite.\n\nExperience identifying customer retention risks and finding ways to strengthen relationships.\n\nA curious mindset and an interest in improving processes, not just following them.\n\nDon't tick every box? We'd still love to hear from you. If you're a great communicator, enjoy helping people and are excited to learn, we encourage you to apply.\nWhat we can offer you...\n5 weeks paid vacation\nPrivate health & dental insurance\nWork from (almost) anywhere for up to 20 days per year\nFocus on mental health and well-being:\nCompany-paid therapy sessions through SpringHealth\nCompany-paid subscription to Headspace\nAnnual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)\nPaid parental leave\nTime off for your birthday\nPaid volunteer time\nFocus on your career growth:\nDevelopment Dollars\nLeadership development\nAccess to thousands of on-demand e-learnings\nTravel Discounts\nEmployee Resource Groups\nIncome protection and life assurance\nEmployee Assistance Program - including 24/7 GP & free legal advice\nPension plan contributions\nDiscounted gym membership\nBike2Work\nSeason ticket loan\nSocial events & Thursday happy hours\nFree lunch 2 days per week\nThe best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.\nWork Environment & Flexibility\nThis role is based in our London office in Moorgate, with a hybrid working arrangement of three days per week in the office (Tuesday, Wednesday and Thursday).\nAttendance on these days is a requirement of the role, and we're unable to offer alternative hybrid arrangements at this time.\nApplicants must also have the existing right to work in the UK, as we're unable to provide visa sponsorship for this position.\nInclusion\n\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. 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