{"id":1196675,"url":"https://alion.io/job/opentable-customer-support-representative-german-speaking","title":"Customer Support Representative (German Speaking)","company":{"id":79252,"name":"OpenTable","domain":"opentable.ae","url":"https://alion.io/company/opentable-ae","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":153000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":43},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-24T17:10:37Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T01:03:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Help OpenTable keep hospitality moving.\nWith millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. \nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.\nAbout the Role...\nAt OpenTable, you’ll support an incredible community of restaurants and hospitality businesses who rely on our technology every day. We’re looking for people who genuinely want to help: listening, asking the right questions, solving problems and taking ownership to get customers back on track. You don’t need to know everything about our technology from day one; if you’re curious, comfortable with tech and care about giving customers a great experience, we’ll teach you the rest.\nPlease note: you must be able to speak and write fluently in both German and English to be considered for this role.\nOur recruitment timeline\nWe’re growing our Customer Support team quickly, so this recruitment campaign will move at pace.\nApplications close: 10th October 2026\nInterviews will take place between: 13th - 16th October\nWe’ll begin interviewing while applications are still open, so we encourage you to apply as soon as you’re ready. Please make sure you have availability during the interview period before applying.\nWhat you’ll be doing\nSupport our customers across phone, email, chat and WhatsApp\nListen carefully, ask the right questions and understand what the customer actually needs\nInvestigate and troubleshoot problems rather than simply following a script\nTake ownership of customer issues and see them through to resolution\nExplain solutions clearly and confidently, without unnecessary technical jargon\nBuild your knowledge of OpenTable so you can help customers get the most from our products\nKnow when to keep investigating and when to bring in additional expertise\nAdapt your communication style to customers across different markets and cultures\nAccurately record customer interactions in Salesforce\nHelp make every interaction with OpenTable a positive one\nOur ideal candidate\nYou don’t need to be a technical expert.\nWhat we care about is how you think and how you treat people.\nYou’re probably someone who hears “I can’t get this to work” and instinctively wants to figure out why. You’re patient enough to listen, curious enough to investigate and determined enough not to give up at the first hurdle.\nYou’ll bring:\nFluent written and spoken German and English\nAt least 1 year of customer support experience, across phone, email, chat or similar channels\nA genuine desire to help customers and provide brilliant service\nStrong listening and communication skills, with natural curiosity and a logical approach to problem solving\nConfidence learning and navigating technology\nThe ability to remain calm and helpful when a customer is frustrated with a strong sense of ownership and accountability\nThe confidence to work in an environment where you won’t always have a script telling you what to say\nOpenness to feedback and a desire to keep learning\nExperience in restaurants, hospitality or software support is a bonus, but it isn’t essential. If you’ve worked in hospitality yourself, you may already understand just how important it is to have someone reliable at the other end of the phone when you need help.\nWhat we offer\n5 weeks paid vacation\nPrivate health & dental insurance\nWork from (almost) anywhere for up to 20 days per year\nFocus on mental health and well-being:Company-paid therapy sessions through SpringHealth\nCompany-paid subscription to Headspace\nAnnual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)\n\nPaid parental leave\nTime off for your birthday\nPaid volunteer time\nFocus on your career growth:Development Dollars\nLeadership development\nAccess to thousands of on-demand e-learnings\n\nTravel Discounts\nEmployee Resource Groups\nIncome protection and life assurance\nEmployee Assistance Program - including 24/7 GP & free legal advice\nPension plan contributions\nDiscounted gym membership\nBike2Work\nSeason ticket loan\nSocial events & Thursday happy hours\nFree lunch 2 days per week\nInclusion\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. 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