{"id":3418252,"url":"https://alion.io/job/opentable-customer-support-representative-hybrid","title":"Customer Support Representative (Hybrid)","company":{"id":450225,"name":"OpenTable","domain":"opentable.com","url":"https://alion.io/company/opentable-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:03:39Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T05:37:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. \nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.\nWe are looking for a Customer Support Representative to join our fast-growing team and provide exceptional service to our global customer base. In this role, you will act as the primary contact for customers, resolving complex product inquiries via phone, email, chat, and digital channels. \nYou will focus on building lasting relationships by delivering creative, logical, and impact-driven troubleshooting solutions. By restoring confidence and ensuring positive customer outcomes, you will represent our brand and advocate for our customers' success. \nThis role is based out of our Mexico City office and operates on a hybrid schedule. Employees are expected to work in the office 3 days a week and have the flexibility to work remotely 2 days a week. \nWorking Hours: \nOur Mexico Customer Support function operates 7 days a week, 365 days a year. \nThis is a full-time, 40-hour-per-week position structured as either five 8-hour shifts or four 10-hour shifts. Candidates must demonstrate full scheduling flexibility, with the ability to work rotating shifts (mornings, afternoons, and overnights), overtime, and holidays as required by business volume.\nOnce you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work. You'll be required to work public holidays & on weekends too \nOur office is located in Avenida Insurgentes - IOS OFFICES Corporativo Kansas \nStart Date: \nThe intended start date is Monday, January 18, 2027 \nTraining is mandatory and held in person at the Mexico City office for the first five weeks, Monday through Friday, 9:00 AM to 6:00 PM.\nSuccessful candidates must attend all days of training for the 5 weeks. \nResponsibilities \nResolve complex customer inquiries across phone, email, chat, and community channels to ensure a high-quality service experience. \nTake ownership of customer issues from initial contact to final resolution, identifying creative and logical troubleshooting solutions. \nMaintain accurate and detailed documentation of all customer interactions and technical resolutions within the CRM system. \nCollaborate with team members and escalate complex technical issues appropriately to ensure timely problem resolution.\nAdapt communication styles to effectively support and connect with a diverse, global customer base. \nMinimum Qualifications \n1+ years of experience providing customer support via phone, email, or chat. \nBilingual proficiency with the ability to speak and write fluently in both English and Spanish. \nExperience operating and troubleshooting modern Windows and macOS operating systems. \nAbility to work flexible schedules, including potential shifts overtime, or holidays as needed. \nPreferred Qualifications \nPrior experience in a software support or technical helpdesk environment. \nPractical knowledge of iOS, Apple hardware, or computer networking principles. \nExperience in or a strong passion for the restaurant or hospitality industry. \nDemonstrated experience resolving customer issues in a dynamic, script-free support environment \nBenefits and Perks\nWork from (almost) anywhere for up to 20 days per year\nFree lunch 2 days per week in the office\nFocus on mental health and well-being:\nCompany-paid therapy sessions through SpringHealth\nCompany-paid subscription to Headspace\n5 floating holidays\nPaid parental leave\nGenerous paid vacation + time off for your birthday\nPaid volunteer time\nFocus on your career growth:\nDevelopment Dollars\nLeadership development\nAccess to thousands of on-demand e-learnings\nTravel Discounts\nEmployee Resource Groups\nChristmas Bonus - 30 days\n20 days of paid time off a year\n25% vacation premium\nPrivate health, dental, and life insurance\nMonthly social events and happy hours\nThe best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. \nWe balance in-office collaboration with work-from-home flexibility, with specific in office schedules coordinated directly with management to support team coverage.\nInclusion\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.\n#LI-SM1","description_format":"text","description_chars":5241,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Catering & Food Services","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-28T20:12:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":43,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/opentable-customer-support-representative-hybrid","json_url":"https://alion.io/job/opentable-customer-support-representative-hybrid.json","meta":{"generated_at":"2026-11-02T06:39:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450225},"rest":"https://alion.io/mcp/rest/get_company?id=450225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentable-customer-support-representative-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentable-customer-support-representative-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentable-customer-support-representative-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentable-customer-support-representative-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentable-customer-support-representative-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3418252}},{"tool":"search_jobs","arguments":{"company":"opentable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3418252},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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