{"id":190873,"url":"https://alion.io/job/opentable-help-desk-it-support-technician-ii","title":"Help Desk - IT Support Technician II","company":{"id":450225,"name":"OpenTable","domain":"opentable.com","url":"https://alion.io/company/opentable-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":94000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"Tines","optional":false},{"name":"Windows","optional":false},{"name":"Zapier","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-08-27T12:00:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T18:56:43Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Help Desk - IT Support Technician II \nLocation: London (Finsbury Square, In office 2 days per week)\nWith millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. \nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.\nOverview: \nAre you an IT enthusiast who loves new technologies and gadgets? Do you genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills?\nOpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable. This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access. They’ll also lead IT projects and become a subject matter expert on internal tools and systems. \nOur ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service. This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment. Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done.\nAdditionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment. You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems. You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations.\nEssential Responsibilities: \nProvide a wide range of technical support to end users through chat, email, and remote support\nLead internal IT projects\nIdentify service automation opportunities\nSystems administration (Okta, Azure/Intune, Jamf, Iru, and others)\nSupport corporate office systems and teams\nManage and support Telcomm/Video Conference services\nTest and configure end-user hardware and software\nSupport employee onboarding and offboarding\nCreate, curate, and revise knowledge base documentation & company-wide technical communications\nManage your ticket queue with SLAs in mind\nKnowledge/Skills Required: \nPC and Mac hardware/software support \nComputer system security & compliance policies\nITSM and Service Desk management concepts\nExperience supporting GSuite & Office 365 \nExperience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation.\nIn-depth knowledge of identity access management (Okta)\nScripting experience (bash, PowerShell, Python, etc.)\nAudio/visual hardware and software support\niOS and Android mobile device support \nNetwork troubleshooting experience\nComputer security and threat protection concepts\nBasic project management concepts\nCollaborative attitude - team player\nPatient, positive, and supportive attitude\nFlexibility and ability to multitask in a fast-paced environment\nNice to have: \nBusiness level proficiency in Italian\nBenefits and Perks\n5 weeks paid vacation\nPrivate health & dental insurance\nWork from (almost) anywhere for up to 20 days per year\nFocus on mental health and well-being:Company-paid therapy sessions through SpringHealth\nCompany-paid subscription to Headspace\nAnnual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)\n\nPaid parental leave\nTime off for your birthday\nPaid volunteer time\nFocus on your career growth:Development Dollars\nLeadership development\nAccess to thousands of on-demand e-learnings\n\nTravel Discounts\nEmployee Resource Groups\nIncome protection and life assurance\nEmployee Assistance Program - including 24/7 GP & free legal advice\nPension plan contributions\nDiscounted gym membership\nBike2Work\nSeason ticket loan\nSocial events & Thursday happy hours\nFree lunch 2 days per week\nThe best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.\nWork Environment & Flexibility\nAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.\nInclusion\nWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.\nIf you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. 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