Office Manager

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Office Manager, Workplace Experience is responsible for creating a welcoming, engaging and well-run workplace where our people can do their best work and build meaningful connections.

You’ll take ownership of the day-to-day office experience, overseeing operations and facilities, managing our part-time Office Coordinator, bringing events and workplace initiatives to life, and partnering with teams across OpenTable to continuously improve how our people experience the office.

This is a hands-on role for someone with a strong hospitality mindset who enjoys solving problems, building relationships and making things happen.

Hospitality extends to everyone, including the dogs: We’re a dog-friendly office, so you’ll need to be confident around dogs and happy to occasionally step in with treats, feeding, cuddles or entertainment while their owners are otherwise occupied. Excellent hospitality, regardless of species.

Location: This role is based on-site at our London office five days per week, with occasional early mornings or evenings required to support events and workplace activities. 

In this role, you will:

• Own the day-to-day workplace experience, ensuring the office is welcoming, organised, safe and running smoothly for employees and visitors, while managing and supporting our part-time Office Coordinator.
• Manage office operations, facilities and vendors, including supplier relationships, catering, office supplies, mail and shipping, repairs, furniture and the general upkeep and functionality of the workplace.
• Plan and deliver engaging office events and experiences, from local community activities and company outings to All Hands and offsites, partnering with Events, IT and other teams to coordinate logistics and bring initiatives to life.
• Partner across the business with Workplace, Real Estate, IT, P&C and local leadership to support new hires and leavers, workplace projects, office moves and refurbishments, and wider company programmes.
• Own local workplace safety and preparedness, supporting physical security and safety procedures, first aid processes and documentation, responding appropriately to urgent issues, and acting as a Floor Warden during drills and emergencies.
• Drive continuous improvement across the workplace, proactively identifying opportunities to improve the office environment, employee experience, operational standards and ways of working.
• Keep our workplace community connected and informed, maintaining office resources including calendars and Wiki pages, supporting monthly house meetings, collaborating with our global Workplace team and providing ad hoc support to local leadership and co-located offices.

About you

• 2-3+ years of experience in workplace experience, office management, workplace operations or a similar role within a corporate environment.
• Strong organisational and time-management skills, with excellent attention to detail and the ability to manage multiple priorities independently.
• A genuine hospitality mindset with a professional, approachable and service-focused way of working.
• Strong written and verbal communication skills, with confidence building relationships and collaborating across teams and levels.
• Proactive and solutions-focused, with the ability to anticipate needs, think on your feet and adapt when priorities change.
• Comfortable taking ownership while also being a collaborative teammate who is happy to get hands-on when needed.
• Able to demonstrate professionalism and discretion when dealing with sensitive or confidential situations.
• Comfortable using workplace technology, including Slack, Google Workspace and Mac or Windows operating systems.
• Able to safely lift and move items weighing up to 40 lbs / 18 kg when required.

Nice to have

• Experience supporting office moves, refurbishments or build-outs.
• Experience implementing workplace programmes or initiatives.
• Facilities management experience.

Benefits and Perks

• 5 weeks paid vacation
• Private health & dental insurance
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.