Senior Solutions Engineer

Join our team as a Senior Solutions Engineer, where you will lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. You will independently own sophisticated implementations, partner cross-functionally to drive successful outcomes, and help establish strong technical and operational standards across Solutions Engineering. This role requires deep experience with APIs and system integrations, as well as the ability to navigate ambiguity and drive technical decisions toward resolution.

Missions

• Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch.
• Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations.
• Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives, translating business and partner requirements into clear technical approaches.

Profil recherché

- The ideal candidate brings deep experience with APIs and system integrations, thrives in ambiguous and technically complex environments, and can confidently drive initiatives from technical discovery through implementation and launch

- They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience

- You have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations

- You have successfully led complex technical implementations from discovery through production launch

- You are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues

- You have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role

- You are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders

- You can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution

- You have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences

- You have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions

- You can balance multiple complex projects and priorities in a fast-paced, global environment

- You demonstrate strong technical judgment and know when to independently drive a solution and when to engage additional expertise

- You contribute technical knowledge and expertise in ways that improve the effectiveness of those around you

- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus