{"id":1681865,"url":"https://alion.io/job/opentext-client-operations-program-manager","title":"Client Operations Program Manager","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72200,"max":108240,"currency":"CAD","period":"year","gross":null,"usd_annual":76034},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-06T23:50:00Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.\nYOUR IMPACT\nOpenText is seeking a talented Client Operations Program Manager to join the GTS Operations team. In this role, you will be joining a vibrant team at OpenText HQ who are passionate about the experiences of our clients and partners.\nIn this role, you will support and evolve our Client feedback and experience measurement programs. This role is ideal for someone who combines hands-on administrative expertise in a feedback management platform (such as Forsta or similar) with a strong understanding of CX best practices, analytics, and storytelling.\nYou will play a critical role in translating Client feedback into actionable insights that influence decision-making, improve Client journeys, and drive measurable business outcomes.\nYOU ARE GREAT AT\nAdminister and manage the feedback management system, including survey setup, distribution, reporting, user access, and data quality.\nDesign and maintain CX dashboards, reports, and scorecards that provide clear, actionable insights for stakeholders.\nPartner with business teams to define CX measurement strategies, KPIs, and VoC methodologies aligned to industry best practices.\nAnalyze quantitative and qualitative Client feedback to identify trends, drivers, and opportunities for improvement.\nTranslate complex data into clear narratives and recommendations tailored to different audiences.\nSupport continuous improvement of CX programs, including survey optimization, taxonomy design, and closed-loop feedback processes.\nEnsure data integrity, compliance, and consistency across CX reporting and systems.\nWHAT YOU NEED TO SUCCEED\nBachelor’s degree in business, analytics, market research, or a related field, or equivalent practical experience.\nAdministrative-level knowledge of the Forsta platform or similar enterprise feedback management systems (e.g., Medallia, Qualtrics, etc.).\nStrong understanding of CX and VoC best practices, including survey design, sampling, NPS/CSAT/CES, and closed-loop feedback.\nSolid analytical skills with the ability to interpret data, connect insights, and identify root causes.\nExperience creating dashboards, reports, and executive-ready insights.\nStrong written and verbal communication skills, with the ability to simplify complex findings.\nHigh attention to detail, organization, and data accuracy.\nExperience collaborating with stakeholders across operations, product, or Client support.\nCXPA certified.\nExperience supporting CX programs in a B2B environment.\nFamiliarity with journey mapping, text analytics, or driver analysis.\nONE LAST THING\nOpenText is more than just a corporation-it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.\nOpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.\nCompensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nSalary Range: $72,200- $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.","description_format":"text","description_chars":5497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-02T09:46:49Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.471,"p_room":0.45,"age_days":15,"expected_fill_days":10,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":76034,"is_top_pay":false},"html_url":"https://alion.io/job/opentext-client-operations-program-manager","json_url":"https://alion.io/job/opentext-client-operations-program-manager.json","meta":{"generated_at":"2026-10-07T00:58:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1607,"day_limit":5000,"remaining_today":3393,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13922},"rest":"https://alion.io/mcp/rest/get_company?id=13922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentext-client-operations-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentext-client-operations-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentext-client-operations-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentext-client-operations-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentext-client-operations-program-manager"}]}