Cloud Applications Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Cloud Support Specialist you will help support OpenText solutions deployed within the OpenText Cloud. In this role, you will combine technical problem-solving with production system administration to deliver high-quality support in a challenging and rewarding environment. You will provide hands-on troubleshooting and administration for enterprise clients, developing a strong understanding of their managed hosted environments and applications. Your work will help resolve complex technical issues, restore services and maintain reliable production operations. Working across Product Support, IT, Network Operations and Professional Services, you will contribute to the resolution of cross-functional and cross-product issues while helping ensure service levels are met and client satisfaction is achieved.

What the role offers

• The opportunity to troubleshoot and resolve complex technical requests across managed hosted environments and OpenText Cloud applications.
• Hands-on responsibility for operating, managing and administering production applications, including OT Content Server and Extended ECM.
• Collaboration with Product Support, IT, Network Operations and Professional Services on cross-functional and cross-product technical issues.
• Exposure to application, server and device monitoring, with responsibility for responding to alerts and supporting service-level commitments.
• The chance to strengthen your expertise across enterprise applications, cloud technologies, databases, operating systems and application servers.
• Participation in an on-call or shift rotation supporting major incident restoration and scheduled activities outside normal business hours.

What you need to succeed

• At least two years of experience in an IT support or consulting environment, working with enterprise-level, multi-tier applications and supporting technologies.
• Experience delivering services within an ITIL-based model, with a strong commitment to efficient client support and first-call resolution.
• Administration skills across Windows, UNIX and applications within a TCP/IP networked environment.
• Experience with relational database management systems such as Microsoft SQL Server, PostgreSQL, Oracle or MySQL, together with familiarity with scripting or programming technologies such as SQL, shell or batch scripting, Java or JavaScript.
• Experience configuring and managing web or application servers such as IIS, Apache, Tomcat or JBoss, plus familiarity with Docker, Kubernetes and Helm. Experience with OT Content Server, Extended ECM or PowerDocs is an asset.
• A related university or college degree, or equivalent work experience, supported by strong communication skills, client focus, adaptability, patience, dedication and a positive attitude.

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.