{"id":1682182,"url":"https://alion.io/job/opentext-lead-cloud-applications-consultant-xecm-2","title":"Lead Cloud Applications Consultant - xECM","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0.036,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-21T05:46:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":202000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":982},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"Docker","optional":false},{"name":"Helm","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T17:12:17Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nThe Opportunity\nThe OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud customers. This is a consultative, customer-facing role focused on building trusted relationships, understanding each customer’s business and technical priorities, and proactively guiding them toward successful outcomes throughout their cloud lifecycle.\nAs the technical leader on the account, you will develop a deep understanding of the customer’s hosted environment, applications, operational priorities, and risk profile. You will translate that understanding into a clear technical success plan, lead technical governance, coordinate the right OpenText stakeholders, and ensure the customer experiences a connected and accountable partnership.\nYou will act as the customer’s trusted advisor and primary technical liaison into OpenText, bringing together Cloud Operations, Product, Engineering, Professional Services, Customer Success, and other teams to drive priorities, manage risk, strengthen platform health, and accelerate value realization.\nWhat You Will Own\nOwn the end-to-end technical success journey for assigned strategic cloud customers, from onboarding and stabilization through adoption, optimization, renewal readiness, and ongoing growth.\nEstablish and maintain a customer-specific technical success plan aligned to business outcomes, architectural priorities, operational health, service commitments, and lifecycle milestones.\nServe as the primary technical advisor on the account, providing informed recommendations, clear guidance, and leadership across complex cloud application and platform matters.\nBuild trusted relationships with customer technical leaders and stakeholders through proactive communication, transparency, accountability, and a strong understanding of their priorities.\nAct as the customer’s liaison into OpenText, orchestrating cross-functional teams and ensuring technical issues, risks, dependencies, and commitments have clear ownership and momentum.\nLead recurring technical governance and service reviews, providing meaningful insights into platform health, trends, risks, major initiatives, and recommended actions.\nProactively identify technical, operational, and lifecycle risks before they affect customer outcomes, and coordinate mitigation plans with the customer and internal teams.\nProvide technical leadership during critical incidents and complex escalations, ensuring effective stakeholder coordination, timely communication, sound technical direction, and disciplined follow-through.\nReview Root Cause Analyses for technical accuracy, clarity, and completeness, and help translate findings into preventive actions and customer-relevant outcomes.\nGuide customers through upgrades, migrations, releases, changes, capacity considerations, resilience planning, and other key events across their cloud lifecycle.\nChampion customer priorities internally, helping OpenText teams understand business impact, urgency, and the technical context required to make informed decisions.\nDevelop deep expertise in one or more OpenText solutions or technical domains and use that expertise to strengthen customer outcomes and team capability.\nCreate and deliver reusable knowledge, technical guidance, and best practices that improve consistency, readiness, and scale across the broader Technical Success organization.\nYou Are Great At\nLeading strategic technical conversations with customers and translating complex information into clear decisions, actions, and business-relevant outcomes.\nBuilding credibility with technical and executive stakeholders through strong judgment, ownership, communication, and follow-through.\nUnderstanding enterprise cloud environments holistically, including applications, infrastructure, integrations, databases, networks, security considerations, and operational dependencies.\nConnecting customer goals to practical technical roadmaps, success plans, governance mechanisms, and measurable lifecycle outcomes.\nNavigating ambiguity and coordinating multiple teams without losing accountability, urgency, or focus on the customer experience.\nIdentifying patterns, risks, and improvement opportunities through operational insights, service trends, and knowledge of the customer environment.\nInfluencing across organizational boundaries and creating alignment among customers, Product, Engineering, Cloud Operations, Professional Services, and Customer Success.\nDemonstrating empathy and composure while maintaining a consultative, outcome-focused approach during high-impact situations.\nWhat It Takes\nExperience: A minimum of 5-7 years of experience in technical consulting, technical account management, cloud services, enterprise application management, or a comparable customer-facing technology role.\nCustomer Leadership: Demonstrated experience owning strategic customer relationships, leading technical governance, managing complex stakeholder environments, and guiding customers through critical lifecycle events.\nTechnical Foundation: Experience with enterprise multi-tiered applications and supporting technologies, including Windows and UNIX administration, TCP/IP networking, relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or MySQL, and web or application servers such as IIS, Apache, or Tomcat.\nCloud-Native Technologies: Familiarity with Docker, Kubernetes, and Helm, with the curiosity and willingness to continue developing cloud-native expertise.\nService Management: Experience operating within an ITIL-based service delivery model and an understanding of incident, problem, change, availability, capacity, and service-level management.\nAutomation and Scripting: Working knowledge of SQL and scripting or programming technologies such as shell, batch, Java, JavaScript, or Python is an asset.\nOpenText Experience: Experience with OpenText products such as Content Suite or SuccessFactors is an asset.\nCommunication: Exceptional written and verbal communication skills, with the ability to engage technical practitioners, customer leaders, and internal stakeholders effectively.\nPersonal Attributes: A consultative mindset, strong ownership, sound judgment, curiosity, patience, adaptability, and a commitment to delivering exceptional customer outcomes in a dynamic environment.\nAcademic\nUniversity or college degree in a related discipline, or equivalent professional experience.\nWork Environment\nGeneral office environment. Participation in an on-call rotation is required to provide leadership for major incidents and support scheduled activities outside normal business hours. Additional work outside standard hours may be required based on customer priorities, critical events, project schedules, system reliability issues, deadlines, or time-zone differences.\nSuccess in This Role\nStrategic customers view you as a trusted technical advisor who understands their environment, priorities, and business impact.\nCustomer risks and lifecycle needs are identified early, governed clearly, and progressed with accountable ownership.\nCross-functional OpenText teams remain aligned around customer outcomes, commitments, and technical priorities.\nCustomers experience stronger platform health, more effective lifecycle planning, and greater confidence in their OpenText Cloud partnership.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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