{"id":3634847,"url":"https://alion.io/job/opentext-lead-cloud-service-manager-arabic-speaking","title":"Lead Cloud Service Manager- Arabic speaking","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":24,"ghost_share":0.042,"stale_share":0.042,"repost_share":0.083,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T20:52:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T16:06:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYour impact\nAs a Lead Cloud Service Manager, you will own a portfolio of strategic enterprise clients across their OpenText cloud journey, from sales handover and onboarding through adoption, expansion, renewal, and retention. You will act as a trusted advisor to business, technical, and executive stakeholders, aligning OpenText SaaS solutions with measurable client outcomes. Working across account teams, Professional Services, Support, Product Management, and reseller partners, you will drive value realization, client satisfaction, and long-term growth.\nWhat the role offers\nOwn strategic client journeys from onboarding through renewal and retention.\n\nBuild trusted relationships with business, technical, and executive stakeholders.\n\nCreate Client Success Plans aligned to measurable business outcomes.\n\nDrive solution activation, adoption, platform utilization, and expansion.\n\nUse health metrics and analytics to identify risks and opportunities.\n\nLead QBRs, value reviews, and strategic planning discussions.\n\nCoordinate cross-functional teams to deliver a seamless client experience.\n\nWhat you need to succeed\nProven ability to manage strategic enterprise relationships in SaaS environments.\n\nTrack record of driving adoption, retention, usage growth, and value realization.\n\nProven ability to influence executives and cross-functional teams without authority.\n\nExperience using client health metrics, analytics, KPIs, and success plans.\n\nTrack record of identifying risks and leading effective recovery strategies.\n\nExperience with CRM or Customer Success platforms such as Salesforce or Gainsight.\n\nProfessional fluency in English & Arabic\n\nOne last thing\nOpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.This role puts you at the centre of our expanding Cloud business, helping strategic clients turn OpenText SaaS adoption into measurable, lasting value.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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