{"id":3605311,"url":"https://alion.io/job/opentext-lead-premium-support-specialist","title":"Lead Premium Support Specialist","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0.045,"stale_share":0.045,"repost_share":0.045,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:33:36Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T15:56:52Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYOUR IMPACT\nWe're looking to welcome a Premium Support Engineer to our growing team, with technical expertise in OpenText Enterprise Information Management (EIM) solutions, particularly Information Archive or Content Server. You will work closely with customers operating complex enterprise environments, providing expert technical support, architectural guidance, and proactive recommendations to ensure maximum value from their OpenText investments.\nThe overall objective of the Premium Support Engineer is to provide the highest level of personalized technical support and guidance to ensure customers are successful with their OpenText Information Archive and Content Management solutions. This is achieved by building trust, focusing on business outcomes, and going the extra mile to ensure customer satisfaction.\nWHAT THE ROLE OFFERS\nBe the customer's single point of contact for support incidents opened for a specific product center.\nDevelop an in-depth understanding of your customer’s environment and implementation & develop a strong working relationship with customers. \nLeverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently.\nProvide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.\nApply best practices to help our customers minimize operational risks and avoid common pitfalls. \nProvide periodic supportability assessments & offer technical support mentoring to increase the customer's knowledge.\nUnderstand the operational profile of your customer's environment to improve the support that OpenText delivers.\nAct as a strategic partner in developing plans to proactively improve and maintain the customer's software investment. \nWHAT YOU NEED TO SUCCEED\nHands-on experience with OpenText Information Archive (IA) or Content Server.\nUnderstanding of Enterprise Content Management (ECM), Information Governance, Records Management, and Archiving solutions.\nExperience troubleshooting Content Server components, workflows, security, metadata, search, indexing, and integrations.\nKnowledge of Oracle, SQL Server, and PostgreSQL databases.\nSolid understanding of Windows/Linux environments, networking, storage, backup, disaster recovery, and high-availability architectures.\nFamiliarity with cloud platforms such as AWS, Azure, and GCP.\nExperience with authentication technologies (LDAP, SSO, SAML) and enterprise integrations.\nExcellent analytical, problem-solving, communication, and customer-facing skills.\nBachelor’s degree in computer science, Information Technology, or a related technical field, or equivalent experience in enterprise software support.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.","description_format":"text","description_chars":4110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-02T11:34:33Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":0.9,"age_days":7,"expected_fill_days":18,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/opentext-lead-premium-support-specialist","json_url":"https://alion.io/job/opentext-lead-premium-support-specialist.json","meta":{"generated_at":"2026-11-10T19:29:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13922},"rest":"https://alion.io/mcp/rest/get_company?id=13922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentext-lead-premium-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentext-lead-premium-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentext-lead-premium-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentext-lead-premium-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentext-lead-premium-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3605311}},{"tool":"search_jobs","arguments":{"company":"opentext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3605311},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}