{"id":3584727,"url":"https://alion.io/job/opentext-lead-services-solution-consultant-digital-ops","title":"Lead Services Solution Consultant - Digital Ops","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0.037,"repost_share":0.037,"time_to_fill_p50_days":16,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":955},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"ITSM","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-01T08:41:26Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-01T12:40:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nThe Opportunity\nJoin OpenText Professional Services to grow the Digital Operations services business and support the sale of complex transformation programs. As a trusted advisor, you will help customers modernize service management, automate operations and translate technology investments into measurable business outcomes.\nThe role combines business consulting, solution architecture, executive engagement and services sales leadership. You will work with Account Executives, Customer Success Managers, Solution Consultants, Enterprise Architects, Practice Managers and delivery teams to shape opportunities from discovery through contract closure and delivery handover.\nKey Responsibilities\nAdvise customers on IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operations Management (ITOM) and AI-driven service transformation.\nEngage CIOs, CXOs, IT Directors, service owners and architects to understand business priorities, operating models and governance, and build trusted relationships.\nLead executive workshops, Digital Operations assessments and service management maturity evaluations; develop business cases and transformation roadmaps linking people, processes, technology and data.\nShare industry best practices, reference architectures and customer success stories to guide investment decisions and operational improvements.\nOwn the Professional Services solution strategy for Digital Operations opportunities, aligning customer outcomes with technically feasible, deliverable solutions.\nDemonstrate deep expertise in and position OpenText SMAX, AMX, UCMDB, Operations Orchestration, Operations Bridge, OPTIC and Aviator AI within end-to-end Digital Operations architectures.\nShape solutions across ITSM, ESM, IT Asset Management, CMDB, discovery and service mapping, event management, observability, workflow automation, AIOps and generative AI.\nDevelop modernization approaches for SMAX on-premises to SaaS migrations, CMDB transformation, ITOM adoption, service catalog optimization and AI-powered service management.\nPartner with architecture, product management and practice teams on solution approaches; support customer presentations, proofs of concept and strategic account reviews.\nBuild and execute services business plans for assigned territories and accounts; work with account teams to identify and qualify opportunities and develop account strategies.\nLead service offering and proposal development, Statements of Work and value propositions, including solution design, effort estimation and risk assessment.\nDrive opportunities from discovery through proposal and contract closure; monitor pipeline performance and forecast services bookings and revenue.\nEnsure effective handover to delivery teams, identify customer expansion opportunities and contribute to regional pipeline generation and strategic growth initiatives.\nStay current on ITSM, ITOM, automation and AI trends, industry frameworks and competing solutions.\nBachelor’s degree in Computer Science, Information Technology, Engineering or equivalent.\nAt least 10 years of experience in Professional Services, consulting, solution architecture or presales focused on Digital Operations and IT transformation.\nProven experience supporting large enterprise and public-sector transformation programs.\nStrong executive presence, communication, presentation and stakeholder management skills, with the ability to develop compelling business cases and value-driven roadmaps.\nFluency in English is required. Arabic proficiency is highly desirable.\nHands-on experience with OpenText Service Management Automation X (SMAX), Asset Management X (AMX) and Universal CMDB (UCMDB).\nGood knowledge of OpenText ITOM solutions, including Operations Bridge (OBM), Operations Orchestration (OO), OPTIC Reporting and Data Lake, discovery and service mapping, and AIOps.\nStrong understanding of ITIL processes and service management best practices; working knowledge of enterprise architecture, IT operating models, SaaS, cloud transformation and hybrid architectures.\nUnderstanding of consulting engagement economics, including effort estimation, revenue forecasting, margin management and utilization.\nFamiliarity with ITIL, COBIT, IT4IT, ISO 20000 and enterprise architecture frameworks.\nPreferred Qualifications\nITIL Foundation or higher certification, and OpenText certifications in SMAX, UCMDB or ITOM technologies.\nExperience delivering multi-country consulting engagements in the Middle East.\nExperience with ServiceNow, BMC Helix, Ivanti, ManageEngine or Jira Service Management.\nKnowledge of AI, automation and enterprise service management trends.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.","description_format":"text","description_chars":6059,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-01T08:41:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-01T15:49:27Z"},"pay":null,"html_url":"https://alion.io/job/opentext-lead-services-solution-consultant-digital-ops","json_url":"https://alion.io/job/opentext-lead-services-solution-consultant-digital-ops.json","meta":{"generated_at":"2026-11-01T15:49:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13922},"rest":"https://alion.io/mcp/rest/get_company?id=13922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentext-lead-services-solution-consultant-digital-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentext-lead-services-solution-consultant-digital-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentext-lead-services-solution-consultant-digital-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentext-lead-services-solution-consultant-digital-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentext-lead-services-solution-consultant-digital-ops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3584727}},{"tool":"search_jobs","arguments":{"company":"opentext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3584727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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