{"id":1682002,"url":"https://alion.io/job/opentext-lead-technical-support-specialist-3","title":"Lead Technical Support Specialist","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":31,"ghost_share":0,"stale_share":0.032,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86800,"max":130200,"currency":"CAD","period":"year","gross":null,"usd_annual":91178},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ABAP","optional":false},{"name":"Incident Management","optional":false},{"name":"Oracle","optional":false},{"name":"SAP BTP","optional":false},{"name":"SAP Fiori","optional":false},{"name":"SAP Gateway","optional":false},{"name":"SAP HANA","optional":false},{"name":"SAP Workflow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T06:49:52Z","board_verified":false,"closed_at":"2026-10-15T06:49:52Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.\nYOUR IMPACT\nAs a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with clients and OpenText employees to resolve critical client issues. You will be joining a team that provides world class technical client support to a variety of enterprise clients while working across business units to ensure that client satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) product within complex client environments.\nYOU ARE GREAT AT\nThe successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.\nWork within a high-performing team of Senior, Lead, and Principal Technical Specialists who collaborate effectively to achieve common goals.\nIdentify and resolve client issues in a timely manner, meeting published response time (SLA) requirements through phone support and written correspondence.\nManage client relationships and accurately document all client interactions within the company database.\nProvide recommendations for alternative support options when client issues are not related to OpenText products.\nTest and validate OpenText product issues across various environments to identify and confirm solutions.\nAuthor technical documentation and knowledge articles for inclusion in the Knowledge Center Knowledge Base.\nCollaborate with cross-functional teams and other departments to troubleshoot and resolve complex technical issues.\nReport software defects (bugs) and communicate client feedback and product enhancement suggestions.\nWHAT YOU NEED TO SUCCEED\n5-10 years of hands-on experience in SAP technical support, development, or implementation environments.\n5+ years of strong technical hands-on experience with SAP R/3 and SAP S/4HANA landscapes.\nExtensive experience in ABAP development, including Reports, Dialog Programming, Enhancements, User Exits, BAdIs, BAPIs, RFCs, Smart Forms, Adobe Forms, ALV Reports, and Object-Oriented ABAP.\nStrong functional knowledge of SAP FI and MM modules, including business processes, configuration support, and integration with other SAP modules.\nExperience supporting and troubleshooting SAP Workflow, IDocs, ALE, and Web Services.\nHands-on experience with SAP Fiori, SAP Gateway/OData Services, and Fiori application troubleshooting and enhancements.\nExperience with SAP Business Technology Platform (SAP BTP), including extension development, Integration Suite, and cloud-based SAP services.\nExperience with SAP authorization concepts, transport management, and change management processes.\nKnowledge of SAP performance analysis, debugging, SQL optimization, and root-cause analysis.\nExperience working with Oracle, SAP HANA, or other relational databases.\nStrong analytical, troubleshooting, and client-facing technical support skills.\nExperience working in production support environments with incident management and SLA-driven support.\nExcellent written and verbal communication skills with the ability to interact effectively with clients and cross-functional teams.\nBachelor's degree in Computer Science, Information Technology, or equivalent professional experience.\nONE LAST THING\nOpenText is more than a global technology leader-we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.\nOpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.\nCompensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nSalary Range: $86,800- $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.","description_format":"text","description_chars":6146,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-02T09:46:49Z"},{"event":"close","at":"2026-10-03T18:24:40Z"},{"event":"reopen","at":"2026-10-03T20:39:41Z"},{"event":"close","at":"2026-10-03T22:58:01Z"},{"event":"reopen","at":"2026-10-04T01:13:05Z"},{"event":"close","at":"2026-10-04T08:11:53Z"},{"event":"reopen","at":"2026-10-04T10:27:07Z"},{"event":"close","at":"2026-10-04T13:19:40Z"},{"event":"reopen","at":"2026-10-04T15:35:40Z"},{"event":"close","at":"2026-10-04T18:20:08Z"},{"event":"reopen","at":"2026-10-04T21:25:10Z"},{"event":"close","at":"2026-10-05T04:49:16Z"},{"event":"reopen","at":"2026-10-05T07:27:21Z"},{"event":"close","at":"2026-10-07T15:50:56Z"},{"event":"reopen","at":"2026-10-07T18:34:30Z"},{"event":"close","at":"2026-10-14T08:02:00Z"},{"event":"reopen","at":"2026-10-14T15:40:52Z"},{"event":"close","at":"2026-10-14T22:51:19Z"},{"event":"reopen","at":"2026-10-15T02:30:40Z"},{"event":"close","at":"2026-10-15T06:49:52Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":91178,"is_top_pay":false},"html_url":"https://alion.io/job/opentext-lead-technical-support-specialist-3","json_url":"https://alion.io/job/opentext-lead-technical-support-specialist-3.json","meta":{"generated_at":"2026-10-15T07:55:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13922},"rest":"https://alion.io/mcp/rest/get_company?id=13922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentext-lead-technical-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentext-lead-technical-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentext-lead-technical-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentext-lead-technical-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentext-lead-technical-support-specialist-3"}]}