{"id":1682682,"url":"https://alion.io/job/opentext-manager-site-reliability-engineering","title":"Manager, Site Reliability Engineering","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Fortify","optional":false},{"name":"Incident Management","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Grafana","optional":true},{"name":"Nagios","optional":true},{"name":"Octopus Deploy","optional":true},{"name":"PowerShell","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-25T13:12:08Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-09T02:09:38Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Role Overview\nWe are seeking an experienced Cloud Operations Manager to lead and mature the operational management of a cloud environment hosted on AWS. This is a hands-on leadership role responsible for the stability, security, performance, and continuous improvement of both production and non-production environments.\nYou will lead a Cloud/Production Services function that ensures applications and infrastructure are deployed, operated, and optimized in alignment with architectural standards, security controls, and operational best practices. Working closely with software engineering, security, infrastructure, and customer support teams, you will drive operational excellence while meeting compliance and availability requirements.\nThis role includes ownership of 24x7x365 operational readiness, including on-call rotations, incident response, and proactive monitoring.\nKey Responsibilities\nLead day-to-day cloud operations for an AWS environment, ensuring compliance with security, availability, and governance requirements\nOwn the health, performance, and capacity of production and non-production environments\nProvide hands-on technical leadership across cloud infrastructure, applications, and monitoring\nEnsure application deployments and operational practices align with overall architecture and security standards\nOversee maintenance activities including upgrades, patching, backups, and recovery testing\nDrive proactive monitoring, alerting, and incident management to maintain high availability and reliability\nAct as an escalation point for complex technical issues and production incidents\nManage and participate in an on-call rotation supporting 24x7x365 operations\nIdentify operational inefficiencies and continuously improve processes, tooling, and automation\nCollaborate closely with software development, security, customer support, and infrastructure teams\nProvide technical guidance and mentoring to operational staff\nWhat You’re Great At\nLeading by example in a hands-on cloud operations leadership role\nBeing self-reliant, proactive, and driven by technical excellence\nCommunicating clearly and effectively with stakeholders across different geographic regions\nProviding technical directions to ensure stable, secure, and highly available operations\nLearning new technologies quickly and becoming a subject-matter expert when required\nDesigning and maintaining effective monitoring and alerting for cloud services\nWhat It Takes\n5+ years’ experience in application management, systems administration, or cloud operations\nTertiary qualification in Computer Science or a related discipline (preferred)\nProven experience managing public cloud environments, with strong expertise in AWS\nFamiliarity with the Fortify on Demand stack (highly desirable)\nSolid understanding of software architecture and DevOps principles\nExperience with infrastructure automation and scripting (e.g. PowerShell, Octopus Deploy, Terraform)\nHands-on experience with monitoring and observability tools (e.g. AWS CloudWatch, Nagios, Grafana)\nStrong understanding of cloud security principles, backup strategies, and disaster recovery\nWorking knowledge of networking concepts and 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