{"id":1682102,"url":"https://alion.io/job/opentext-principal-client-success-manager","title":"Principal Client Success Manager","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0,"stale_share":0.034,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-29T11:57:04Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-17T23:48:25Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYOUR IMPACT\nWe are seeking a strategic and customer-focused Principal Client Success Manager to help enterprise customers maximize the value of their SaaS investments. In this high-impact role, you will act as a trusted advisor to senior stakeholders, guiding customers through onboarding, adoption, value realization, renewal, and growth.\nYou'll work closely with strategic clients to align OpenText solutions with their business objectives, drive user adoption, mitigate risks, and identify opportunities for expansion, ultimately ensuring long-term customer success and satisfaction.\nWHAT THE ROLE OFFERS\nManage a portfolio of strategic enterprise customers and guide them through the full customer lifecycle.\nBuild strong relationships with business, technical, and executive stakeholders.\nDevelop and execute customer success plans aligned with customer business objectives, success measures, and expected outcomes.\nDrive adoption, engagement, retention, and value realization.\nMonitor customer health and proactively address risks.\nLead Executive Business Reviews (EBRs) and strategic discussions.\nPartner with Sales, Services, Support, Product, and Partner teams to deliver an exceptional customer experience.\nIdentify growth opportunities and advocate for customer needs internally.\nWHAT YOU NEED TO SUCCEED\n5+ years of experience in Customer Success, Account Management, SaaS Consulting, or a similar client-facing role.\nExperience managing enterprise customers in a SaaS or cloud environment.\nProven success driving adoption, retention, renewals, and customer outcomes.\nStrong executive communication and stakeholder management skills, including experience engaging senior and C-level audiences.\nStrong technical understanding of enterprise SaaS solutions, with the ability to develop product expertise, translate product capabilities into relevant customer use cases, and guide adoption with business and technical stakeholders.\nAbility to influence cross-functional teams and navigate complex customer environments.\nAnalytical mindset with strong problem-solving and relationship-building capabilities.\nExperience with Customer Success platforms such as Salesforce, Gainsight, or similar tools is an advantage.\nFluency in English is required. Any additional language skills, including German, French, Arabic, or Italian, would be a valuable asset.\nONE LAST THING\nJoin a growing cloud business where you can make a direct impact on customer success, build lasting executive relationships, and help global organizations achieve meaningful business outcomes through innovative SaaS solutions.\nThis role requires up to 25% business travel to support customer engagements, Executive Business Reviews, strategic account activities, industry events, and internal collaboration meetings. The successful candidate should be comfortable traveling as needed to build and maintain strong customer relationships.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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