Senior Cloud Services Project Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Are you passionate about delivering exceptional service and solving complex challenges at the intersection of law and technology? As a Project Manager for OpenText’s LegalTech team, you will lead client engagements from kickoff to billing, ensuring seamless execution and strategic outcomes. In this high-impact role, you will work with law firms, corporate legal departments, and review partners to bring clarity, precision, and excellence to every phase of the eDiscovery lifecycle.

This is a dynamic opportunity for someone who thrives in a fast-paced, deadline-driven environment, values client relationships, and enjoys collaborating across teams to make a real difference in the legal tech space.

YOU ARE GREAT AT

Lead strategic client engagements: act as the primary consultant for assigned matters, guiding projects from initial proposal through final invoicing while delivering outstanding service and value.

Deliver client-centric solutions: consult with clients to understand goals, propose effective workflows, and proactively manage challenges. Build trust through responsiveness, insight, and consistency.

Collaborate across teams: partner with internal departments, corporate legal teams, and law firms to align efforts, ensure quality, and meet case-specific objectives.

Manage end-to-end discovery tasks: oversee technical workflows including data processing, user and case setup, and production execution to support client deadlines and goals.

Contribute to team success: support unassigned or escalated projects when needed. Maintain thorough documentation of project activity, custom workflows, and client communications.

Drive innovation and efficiency: identify opportunities for process improvements and implement technical or procedural solutions that enhance service quality and delivery speed.

Maintain financial accountability: track and bill consulting time accurately. Ensure fee structures and estimates are clear at the outset and aligned throughout an engagement.

WHAT YOU NEED TO SUCCEED

You are highly organized and detail oriented. You have the ability to balance multiple complex projects without losing track of deliverables, deadlines, or dependencies.

You are intellectually curious and thrive on solving complex problems with precision and creativity.

You communicate clearly, whether you are guiding a client, coaching a team member, or breaking down technical concepts.

You build trust quickly and foster strong relationships across departments and with clients.

You stay cool under pressure and adapt quickly in fast-paced, evolving environments.

You take initiative, follow through, and always aim to deliver exceptional results.

Five or more years in eDiscovery, litigation support, or legal consulting roles, with a strong understanding of the litigation lifecycle, the EDRM, and TAR/CAL workflows.

Bachelor’s degree from an accredited university; JD, MBA, or advanced degree a plus.

Proven experience managing complex projects and delivering client-facing services in deadline-driven environments.

Strong written and verbal communication skills; able to explain technical concepts clearly to legal and non-technical audiences.

Familiarity with the evolving role of artificial intelligence in eDiscovery.

Ability to work cross-functionally and collaborate effectively with internal teams, external partners, and clients.

Experience with OpenText eDiscovery (formerly Axcelerate) is a strong plus.

Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek.

While not frequent, some travel throughout the US may be required.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $x - $x; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.