{"id":3976186,"url":"https://alion.io/job/opentext-sr-cloud-applications-developer-as400-2","title":"Sr. Cloud Applications Developer (AS/400)","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0.045,"stale_share":0.045,"repost_share":0.045,"time_to_fill_p50_days":17,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94100,"max":141100,"currency":"USD","period":"year","gross":null,"usd_annual":141100},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Db2","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T18:10:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:10:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.\nYOUR IMPACT\nOpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for supporting, maintaining, and optimizing business-critical applications running on IBM i (AS/400) platforms.\nThe successful candidate will play a key role in ensuring application availability, operational stability, system performance, and data integrity while supporting ongoing modernization and automation initiatives. This position requires a strong production support background, deep technical expertise with AS/400 technologies, and a passion for delivering exceptional service to internal and external stakeholders.\nYou will work closely with application development teams, infrastructure teams, vendors, and business partners to resolve complex technical issues, implement enhancements, and contribute to the continuous improvement of our enterprise systems.\nWHAT THE ROLE OFFERS\nProduction Application Support\nProvide Level 2 and Level 3 support for mission-critical AS/400 (IBM i) applications.\nMonitor and manage production incidents, service requests, and problem tickets.\nDiagnose, troubleshoot, and resolve application and system issues within established service level objectives.\nParticipate in on-call support rotations and support critical production events.\nEscalate complex issues appropriately and coordinate resolution across multiple support teams.\nTroubleshooting & Problem Management\nAnalyze application logs, job logs, spool files, system messages, and performance metrics to identify root causes.\nTroubleshoot application, integration, database, and performance-related issues.\nConduct root cause analysis and implement preventive measures to reduce recurring incidents.\nMaintain knowledge articles, operational procedures, and troubleshooting documentation.\nCollaborate with development, infrastructure, and architecture teams on problem resolution.\nApplication & Database Support\nSupport and maintain enterprise applications running on IBM i platforms.\nDevelop, modify, and implement application fixes using CL programs and SQL queries.\nSupport DB2/400 databases, including data validation, data corrections, and data integrity activities.\nAssist with application enhancements, testing, and implementation activities.\nEnsure application performance and system reliability meet business requirements.\nBatch Processing & System Monitoring\nMonitor and manage batch processing, scheduled jobs, interfaces, and system workloads.\nIdentify and resolve job failures, processing bottlenecks, and performance issues.\nProactively monitor system health and application availability.\nWork with infrastructure teams to ensure systems are operating efficiently and within capacity thresholds.\nSupport disaster recovery and business continuity activities when required.\nChange & Release Management\nSupport software deployments, patch implementations, upgrades, and production releases.\nParticipate in change management reviews, risk assessments, and implementation planning.\nCoordinate testing activities and perform post-deployment validation.\nEnsure adherence to audit, compliance, security, and operational standards.\nMaintain accurate release documentation and implementation records.\nContinuous Improvement & Modernization\nIdentify opportunities to automate manual operational activities and improve support processes.\nContribute to IBM i modernization initiatives and legacy application transformation programs.\nSupport observability, monitoring, and operational excellence initiatives.\nRecommend process improvements that improve application reliability, resiliency, and supportability.\nCollaborate with enterprise architecture and engineering teams to support strategic modernization objectives.\nWHAT YOU NEED TO SUCCEED\nTechnical Skills\nStrong experience supporting IBM i (AS/400/iSeries) environments.\nHands-on expertise with: • IBM i Operating System\nAS/400 Architecture\nDB2/400 Databases\nCL (Control Language)\nSystem Monitoring and Performance Analysis\nJob Scheduling and Batch Processing\nApplication Troubleshooting and Incident Management\nKnowledge of XML, EDI, AS2, FTP, and PGP, including their use in enterprise data exchange, secure file transfer, and system integration.\nExperience diagnosing and resolving production issues in enterprise environments.\nKnowledge of change management and software release processes.\nFamiliarity with data integrity controls and operational best practices.\nMinimum 5 years of experience supporting enterprise applications within IBM i/AS400 environments.\nExperience working within production support, application operations, or enterprise technology organizations.\nProven track record supporting highly available, business-critical systems.\nExperience working across multiple stakeholders, vendors, and technical teams.\nSOFT SKILLS\nStrong analytical and problem-solving skills.\nExcellent verbal and written communication abilities.\nClient-focused mindset with a commitment to service excellence.\nAbility to work independently while managing multiple priorities.\nStrong collaboration and relationship management skills.\nAbility to remain calm and effective during critical incidents and high-pressure situations.\nQUALIFICATIONS\nExperience supporting large-scale enterprise applications within software, information management, financial services, logistics, supply chain, or SaaS organizations.\nKnowledge of IBM i modernization tools and legacy platform transformation strategies.\nExperience integrating IBM i applications with modern platforms, APIs, middleware, and enterprise services.\nUnderstanding of ITIL processes, including: • Incident Management\nProblem Management\nChange Management\nService Request Management\nExperience implementing automation and operational efficiency improvements.\nKnowledge of security, compliance, audit, and data governance requirements.\nExperience supporting disaster recovery, business continuity, and high-availability environments.\nFamiliarity with Agile delivery methodologies and cross-functional product teams.\nExperience working within global support organizations supporting multiple regions and time zones.\nIBM i, ITIL, or related industry certifications are considered an asset.\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.\nOpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.\nCompensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nSalary Range: $94,100 - $141,100; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. 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