{"id":1681831,"url":"https://alion.io/job/opentext-sr-site-reliability-engineer-cork","title":"Sr. Site Reliability Engineer | Cork","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-10T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-29T13:44:28Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T06:05:16Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYour impact\nAs a Site Reliability Engineer, you will play a critical role in ensuring the reliability, availability, performance, and operational excellence of OpenText's Application Quality Management (ALM/AQM) and Enterprise Performance Engineering (LRE) SaaS solutions. Working within a global team, you will support production customer environments, troubleshoot complex technical issues, drive service improvements, and help deliver a world-class SaaS experience.\nThis is a highly collaborative role that combines elements of Site Reliability Engineering, Operations, DevOps, and Product Support. You will work closely with Engineering, Product Management, Database Administrators, Network Engineers, Customer Support teams, and customers to resolve incidents, improve reliability, and drive operational best practices. Your contributions will directly support customers across EMEA and globally through a follow-the-sun support model.\nWhat the role offers\nSupport business-critical SaaS environments for OpenText's ALM/AQM and LRE product portfolio.\nTroubleshoot complex application, infrastructure, database, and platform issues while driving root cause analysis and service improvements.\nCollaborate with globally distributed teams across Europe, North America, and Latin America within a follow-the-sun operations model.\nDesign, implement, and enhance monitoring, observability, automation, and reliability solutions.\nLead operational excellence initiatives focused on improving scalability, efficiency, resilience, and customer experience.\nMentor team members, promote best practices, and contribute to continuous improvement across engineering and operations teams.\nWhat you need to succeed\n5+ years of experience in Site Reliability Engineering, Production Operations, DevOps, Cloud Operations, or a similar technical support environment.\nStrong hands-on experience supporting enterprise applications and SaaS platforms in AWS cloud environments.\nExpert-level Linux administration skills and experience troubleshooting complex production issues.\nExperience with Kubernetes and Docker in cloud-native or containerized environments.\nStrong troubleshooting and root cause analysis skills across applications, infrastructure, networking, and databases.\nExperience working in customer-facing production environments with on-call responsibilities and a focus on operational excellence.\nOne last thing\nOpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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