{"id":3002010,"url":"https://alion.io/job/opentext-sr-technical-support-specialist-10","title":"Sr. Technical Support Specialist","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":26,"ghost_share":0,"stale_share":0.038,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72200,"max":108200,"currency":"CAD","period":"year","gross":null,"usd_annual":77050},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Db2","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"kubectl","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"OpenShift","optional":false},{"name":"Oracle","optional":false},{"name":"TCP/IP","optional":false},{"name":"VirtualBox","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-21T12:30:39Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T14:15:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.\nYour Impact:\nWant to work with 85% of the world’s top brands and more than 100,000 clients in 140 countries? With OpenText Client Support you have the chance to help our clients use our world class software and making them wildly successful! No two days will be the same as you’ll face new challenges and opportunities when working in our fun & collaborative atmosphere.\nFor more than two decades, OpenText™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.\nJoin our team as a Senior Technical Support Specialist and make a direct impact on client success. You'll work with innovative technologies, leverage critical thinking, tackle complex technical challenges, and develop creative solutions for unique client environments. This role offers an exciting opportunity to combine technical expertise with exceptional client service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our clients.\nWhat the role offers:\nRepresenting OpenText acting as first point of contact for all technical inquiries regarding IT Operations Management Suite and its integration into external environments. \nUtilizing exceptional written and verbal communication skills while supporting clients via telephone or email, while demonstrating a high level of client focus and empathy \nMeet established service delivery guidelines and key performance indicators that are measured through client satisfaction surveys, phone-based activities, and schedule adherence. \nShow an understanding of the client environment and product enabling resolution of complex technical issues and providing alternative support options which may not be related to OpenText products directly. \nAct as a key point of contact for client follow up and incident management, while maintaining updates and resolution. \nCollaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and client suggestions. \nContributing to the knowledge base by authoring and editing articles to share current information with team members. \nMentor team members and contribute to their skill development.\nTake ownership of your work with general direction, leveraging sound judgment and collaborating with others when additional expertise or approvals are needed.\nWhat you need to succeed:\n3+ years previous experience working within a technically focused environment \nFocused on scoping problems and strong troubleshooting ability \nUniversity/College degree within a related discipline or equivalent work experience \nAny combination of the following skills or knowledge is a must: \nGood foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers \nGood knowledge of Web Servers and HTML (ie. Tomcat or MS IIS) \nExperience working with relational DBMS (Oracle, MS SQL Server and IBM DB2) \nUnderstanding of Networking principles and Active directory including TCP/IP, HTTP/S, and TLS/SSL.\nFamiliar with Docker and fundamental Kubernetes concepts such as pods, services, and basic kubectl commands.\nWorking experience with virtual environments (VMWare ESX, Oracle VirtualBox, Citrix) \nKnowledge of cloud platforms (AWS, Azure, Google Cloud, BYOK, OpenShift) will be an advantage.\nAs a 24x7x365 organization, shift work, holidays and on-call responsibilities may be required. \nOpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.\nCompensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nSalary Range: 72,200 - 108200 CAD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.","description_format":"text","description_chars":6289,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T12:30:39Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":77050,"is_top_pay":false},"html_url":"https://alion.io/job/opentext-sr-technical-support-specialist-10","json_url":"https://alion.io/job/opentext-sr-technical-support-specialist-10.json","meta":{"generated_at":"2026-10-23T14:23:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13922},"rest":"https://alion.io/mcp/rest/get_company?id=13922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentext-sr-technical-support-specialist-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentext-sr-technical-support-specialist-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentext-sr-technical-support-specialist-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentext-sr-technical-support-specialist-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentext-sr-technical-support-specialist-10"}]}