{"id":1682751,"url":"https://alion.io/job/opentext-sr-technical-support-specialist-7","title":"Sr. Technical Support Specialist","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72160,"max":108240,"currency":"CAD","period":"year","gross":null,"usd_annual":76034},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"PKI","optional":false},{"name":"Postman","optional":false},{"name":"Unix","optional":false},{"name":"WinDbg","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false},{"name":"Assembly","optional":true},{"name":"EnCase","optional":true},{"name":"Fortify","optional":true},{"name":"IAM","optional":true},{"name":"Java","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-30T17:23:16Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T00:02:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.\nYour Impact:\nThe Senior Technical Support Specialist provides advanced technical troubleshooting and resolution for OpenText products across on-premises and cloud environments. This role requires deep technical expertise, structured problem-solving, and the ability to deliver durable solutions for complex customer scenarios. You will engage with enterprise-level organizations and work with modern technologies in a high-availability, mission-critical context.\nWhat The Role Offers:\nDeliver end-to-end technical support for OpenText solutions, ensuring adherence to SLAs and quality standards.\nCommunicate clearly and professionally in writing and verbally; maintain accurate documentation for all interactions and technical resolutions.\nManage escalated customer situations with precision and composure; act as primary contact during critical incidents.\nIsolate, reproduce, and resolve complex technical issues independently or in collaboration with product engineering teams.\nCollaborate across product and functional teams to document and resolve software defects and feature requests.\nServe as escalation point and mentor for advanced technical issues.\nAuthor and review technical documentation, best practices, and knowledge articles for internal and external audiences.\nProvide operational feedback to management on workload, queue health, and escalation trends.\nOn-Call and Holiday Coverage: Participate in scheduled on-call rotation and provide technical support during designated holidays as part of coverage requirements. Frequency may vary based on team size and operational needs.\nWhat You Need to Succeed:\nMinimum 4 years in technical support or equivalent technical troubleshooting role.\nDegree or diploma in a related discipline or equivalent experience.\nStrong foundation in Windows and Unix/Linux operating systems.\nProficiency with web servers (Tomcat, IIS) and relational databases (Microsoft SQL Server, Oracle).\nDemonstrated ability to work in dynamic environments with shifting priorities.\nAdvanced written and verbal communication skills for technical and customer-facing contexts.\nHigh attention to detail and ability to learn new technologies quickly.\nNetworking: Diagnostic skills using tools such as Wireshark, Fiddler, Charles.\nSystem Administration: Identity and access management (Active Directory/LDAP, OpenID, OAuth, SAML).\nDatabase Management: Backup/restore, high availability configuration, performance tuning.\nSecurity: PKI, SSL/TLS, certificate lifecycle management.\nHigh-Availability Infrastructure: Proxy servers, load balancers.\nApplication Debugging: Tools such as Eclipse, WinDbg, Postman, browser developer tools.\nVirtualization and Cloud: vSphere, AWS, Azure, GCP.\nContainerization: Docker, Kubernetes cluster deployment, orchestration, and troubleshooting at scale.\nPreferred Qualifications: Knowledge of OpenText Cyber Security software suites: ArcSight, Encase/Tableau, Fortify, IAM, and/or Voltage.\nOpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.\nCompensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.\nSalary Range: $72,160-$108,240;Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.\nAI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.","description_format":"text","description_chars":5541,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-02T09:49:17Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.926,"p_room":0.9,"age_days":3,"expected_fill_days":10,"reasons":["conf:2","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":76034,"is_top_pay":false},"html_url":"https://alion.io/job/opentext-sr-technical-support-specialist-7","json_url":"https://alion.io/job/opentext-sr-technical-support-specialist-7.json","meta":{"generated_at":"2026-10-05T00:40:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":853,"day_limit":5000,"remaining_today":4147,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}